UHC Ethics & Compliance Answered 2022/ 1. What type of events must an agent report to UnitedHealthcare?: Only the marketing/sales
events, both formal and informal.
2. While using LEAN to complete an enrollment application with a consumer, Agent Jeff learns
the consumer does not have an email address. What should Jeff do?: Leave any field requesting
a consumer email address blank.
3. Which election period occurs from October 15 to December 7?: Annual
Election Period (AEP)
4. Which of the following materials is an agent NOT permitted to display and/or distribute
at a marketing/sales event?: 5 dollar gift cards to an in-network pharmacy.
5. You have scheduled an appointment and obtained a Scope of Appointment (SOA) form to
discuss Medicare Advantage Plans with a consumer. When you arrive at the appointment, a
friend of the consumer who is Medicare-eligible is present to hear your presentation. What
should you do?: Before you can start the appointment with both consumers, ask the consumer's
friend to complete an SOA.
6. Which describes the purpose of educational events?: Educational events provide objective
information about the Medicare program and/or health improve- ment and wellness.
7. How should agent Erin respond when consumer Mrs. Rose notices that the presented MA
Plan has a Star Rating of 2 stars?: Erin should tell Mrs. Rose that the plan has received a "Below
Average" rating.
8. When does Permission to Contact for Medicare Advantage and/or Pre- scription Drug
Plans expire?: Once contact is made or 9 months from the date the consumer provided
permission (e.g., consumer signature date on BRC) or 90 days if on federal do not call list,
whichever comes first.