Test Bank for Organizational Behaviour Concepts, Controversie, Applications, 9th Canadian Edition, Nancy Langton

Test Bank for Organizational Behaviour Concepts, Controversie, Applications, 9th Canadian Edition, Nancy Langton, Stephen Robbins, Timothy Judge Chapter 01: What Is Organizational Behavior? Chapter 01 Multiple Choice Questions 1. Which of the following statements about organizational behaviour (OB) is false? a. OB is relevant only in employment situations. b. OB can shed light on the interactions among family members. c. OB can be used in community settings like children’s daycare centres. d. OB can be applied to any organization in order to make it run more effectively. e. OB focuses on 3 levels of behaviour that can occur in any organization. Difficulty: 1 Page-Reference: 4,5 Question ID: 01-1-01 Skill: Recall Topic: Defining Organizational Behaviour Objective: 1 Answer : a.OB is relevant only in employment situations. 2. Which of the following situations would likely receive the least benefit from studying Organizational Behaviour(OB) techniques? a. voluntary community groups b. large family situations and interactions c. post-secondary education student study groups d. religious organizations e. pre-teen paper routes Difficulty: 2 Page-Reference: 4,5 Question ID: 01-1-02 Skill: Recall Topic: Defining Organizational Behaviour Objective: 1 Answer : e.pre-teen paper routes 3. A field of study that investigates the impact of individuals, groups, and structure on behaviour within organizations is known as a. psychology. b. sociology. c. social psychology. d. anthropology. e. organizational behaviour. Difficulty: 1 Page-Reference: 4 Question ID: 01-1-03 Skill: Recall Topic: Defining Organizational Behaviour Objective: 1 Answer : e.organizational behaviour. b. c. d. e. 4. A consciously coordinated social unit composed of a group of people that function on a relatively continuous basis to achieve a common set of goals is known as a(n) c. d. e. work group. team. organization. society. task force. Difficulty: 1 Page-Reference: 4 Question ID: 01-1-04 Skill: Recall Topic: Defining Organizational Behaviour Objective: 1 Answer : c.organization. 5. Which of the following topics is generally considered to be outside the field of OB? a. therapy b. absenteeism c. employment turnover d. productivity e. job satisfaction Difficulty: 2 Page-Reference: 4 Question ID: 01-1-05 Skill: Recall Topic: Defining Organizational Behaviour Objective: 1 Answer : a.therapy 6. Organizational behaviour is generally defined as a field of study that a. investigates how organizations effectively face competition. b. investigates the impact that individuals, groups, and structure have on behaviour within organizations. c. attempts to understand and solve problems regarding individual behaviour on and off the job. d. seeks ways and means to match human effort with technology. e. examines how the structure of different organizations contributes to, or inhibits, effective communication. Difficulty: 2 Page-Reference: 4 Question ID: 01-1-06 Skill: Recall Topic: Defining Organizational Behaviour Objective: 1 Answer : b.investigates the impact that individuals, groups, and structure have on behaviour within organizations. Difficulty: Page-Reference: 2 Question ID: Skill: Topic: Answer : 7. What are the three levels of behaviour in organizations that OB is concerned with? a. experience, goals and configuration b. individual, group, and structure structure, social units and teams group, structure and political interpersonal, personal and group 1 4 01-1-07 Recall Defining Organizational Behaviour Objective: 1 b.individual, group, and structure 8. Which of the following is not considered an organization? a. church b. university c. military unit d. all 45 year old adults in a community e. municipal, provincial and federal government agencies Difficulty: 2 Page-Reference: 5 Question ID: 01-1-08 Skill: Recall Topic: Defining Organizational Behaviour Objective: 1 Answer : d.all 45 year old adults in a community 9. A(n) ________ is a consciously coordinated social unit composed of two or more people that functions on a relatively continuous basis to achieve a common goal or set of goals. a. organization b. unit c. team d. ethnic group e. informal group Difficulty: 2 Page-Reference: 4 Question ID: 01-1-09 Skill: Recall Topic: Defining Organizational Behaviour Objective: 1 Answer : a.organization 10. Individuals face various challenges in organizational settings. Which of the following organizational challenges is OB be best suited for a. maintaining stock prices. b. profit projection. c. setting common goals. d. time management. e. protocol on the job. Difficulty: 2 Page-Reference: 7 Question ID: 01-1-10 Skill: Recall 3 b. c. d. e. Topic: Today’s Challenges in the Canadian Workplace Objective: 2 Answer : c.setting common goals. 11. As employees move beyond their traditional function of labour, what roles are they asked to play? making job satisfaction an extremely high priority c. d. e. focusing on making workplaces pleasant environments sharing in decision-making processes managing global competition following orders Difficulty: 2 Page-Reference: 8 Question ID: 01-1-11 Skill: Recall Topic: Today’s Challenges in the Canadian Workplace Objective: 2 Answer : c.sharing in decision-making processes 12. When managers empower their employees they are a. re-engineering the workplace. b. establishing a new program of TQM. c. developing new styles of leadership. d. developing ways of more effectively controlling work. e. putting employees in charge of what they do. Difficulty: 2 Page-Reference: 8 Question ID: 01-1-12 Skill: Applied Topic: Today’s Challenges in the Canadian Workplace Objective: 2 Answer : e.putting employees in charge of what they do. 13. Which of the following is the most accurate description of ethics? a. Ethics are easy to implement at the organizational level as best illustrated at Enron Corporation. b. Ethics look at past personal traumas. c. Ethics is common sense that informs us as to whether our actions are right or wrong. d. Ethics is the study of moral values that guide our behaviour. e. Ethics help us do the “right” thing. Difficulty: 1 Page-Reference: 9 Question ID: 01-1-13 Skill: Recall Topic: Today’s Challenges in the Canadian Workplace Objective: 2 Answer : d.Ethics is the study of moral values that guide our behaviour. Difficulty: Page-Reference: 4 Question ID: Skill: Topic: Answer : 14. Toronto-based Dell Canada’s technical service lines are handled by technicians located in India. This is an example of a. repatriation. b. immigration. emigration. nationalism. outsourcing. 1 16 01-1-14 Recall Today’s Challenges in the Canadian Workplace Objective: 2 e.outsourcing. 15. Which of the following is true about empowerment? a. was embraced by classical OB experts b. managers learn how to give up control c. allows employees to delegate more to peers d. focuses primarily on job productivity e. employees to do less work Difficulty: 2 Page-Reference: 8 Question ID: 01-1-15 Skill: Recall Topic: Today’s Challenges in the Canadian Workplace Objective: 2 Answer : b.managers learn how to give up control 16. Which of the following is true about ethics? a. is easy to implement at the organizational level, as best illustrated at Enron Corporation b. is the study of consciously coordinated social units c. aims to understand motivations for individual behaviours d. informs us as to whether a job is intrinsically rewarding e. helps us do the “right” thing Difficulty: 2 Page-Reference: 9 Question ID: 01-1-16 Skill: Recall Topic: Today’s Challenges in the Canadian Workplace Objective: 2 Answer : e.helps us do the “right” thing 17. A characteristic of Johan’s department is that there is a broad mix of people in terms of gender, race and ethnicity. This is known as a. diversity. b. empowerment. c. groupthink. d. ethics. 5 b. c. d. e. e. individual differences. Difficulty: 3 Page-Reference: 11 Question ID: 01-1-17 Skill: Applied Topic: Today’s Challenges in the Canadian Workplace Objective: 2 Answer : a.diversity. 18. Giselle is using a spreadsheet to measure each employee’ s efficiency and effectiveness. This is known as the employee’s c. d. e. performance. productivity. diversity. culture. ethics. Difficulty: 3 Page-Reference: 13 Question ID: 01-1-18 Skill: Applied Topic: Today’s Challenges in the Canadian Workplace Objective: 2 Answer : b.productivity. 19. Working with others and workplace diversity are challenges at the ________ level. a. ethical b. individual c. group d. organizational e. motivational Difficulty: 1 Page-Reference: 10,11 Question ID: 01-1-19 Skill: Recall Topic: Today’s Challenges in the Canadian Workplace Objective: 2 Answer : c.group 20. Everyone loves to work for Peter because he gives them complete responsibility for what they do. This is known as a. motivation. b. individual differences. c. empowerment. d. diversity. Difficulty: Page-Reference: 6 Question ID: Skill: Topic: Answer : e. ethics. Difficulty: 3 Page-Reference: 8 Question ID: 01-1-20 Skill: Applied Topic: Today’s Challenges in the Canadian Workplace Objective: 2 Answer : a.motivation. 21. Zeke is an employee who achieves his goals. This shows Zeke is a. performing. b. efficient. effective. motivated. diverse. 3 13 01-1-21 Applied Today’s Challenges in the Canadian Workplace Objective: 2 c.effective. 22. Workforce diversity is a. counter-productive to job satisfaction. b. the variance among workers’ pay scales. c. the distribution of workers by hair colour. d. the differences among employees based on age. e. the ratio of assistants to managers. Difficulty: 1 Page-Reference: 11 Question ID: 01-1-22 Skill: Recall Topic: Today’s Challenges in the Canadian Workplace Objective: 2 Answer : d.the differences among employees based on age. 23. Employee productivity, developing effective employees, and developing a positive work environment are challenges at the ________ level. a. ethical b. individual c. group d. organizational e. motivational Difficulty: 1 Page-Reference: 13,14,15 Question ID: 01-1-23 Skill: Recall 7 b. c. d. e. Topic: Today’s Challenges in the Canadian Workplace Objective: 2 Answer : d.organizational 24. Whereas ________ requires organizations to be flexible in working with organizations and people from different countries, ________ requires employees to be flexible when working with others within the organization. a. workforce diversity; globalization b. globalization; workforce diversity c. culture; diversity d. culturization; workforce diversity e. globalization; culturization Difficulty: 2 Page-Reference: 11,16 Question ID: 01-1-24 Skill: Recall Topic: Today’s Challenges in the Canadian Workplace Objective: 2 Answer : b.globalization; workforce diversity c. d. e. Difficulty: Page-Reference: 8 25. Sanjay is a very motivated employee who typically does work that is not part of his formal job responsibilities but which furthers the objectives of the organization. This is known as a. groupthink. b. organizational citizenship behaviour. c. diversity. d. individual differences. e. efficiency. Difficulty: 3 Page-Reference: 14 Question ID: 01-1-25 Skill: Applied Topic: Today’s Challenges in the Canadian Workplace Objective: 2 Answer : b.organizational citizenship behaviour. 26. Why should you increase your understanding of workforce diversity? a. to be politically correct b. the Canadian workplace is becoming more homogenous c. to eliminate differences amongst employees d. the Canadian workplace is becoming more heterogeneous e. to communicate more proficiently Difficulty: 2 Page-Reference: 11 Question ID: 01-1-26 Skill: Recall Topic: Today’s Challenges in the Canadian Workplace Objective: 2 Answer : d.the Canadian workplace is becoming more heterogeneous 27. The practice of sharing more power with employees is known as a. risk taking. b. empowerment. c. sociology d. psychology. e. contingency. Difficulty: 1 Page-Reference: 8 Question ID: 01-1-27 Skill: Recall Topic: Today’s Challenges in the Canadian Workplace Objective: 2 Answer : b.empowerment. 28. How organizations develop human strengths, foster vitality and resilience, and unlock potential is called a. orientation. b. groupthink. c. positive organizational scholarship. d. human dynamics. e. organizational politics. Difficulty: 1 Page-Reference: 15 9