Success in Practical Vocational Nursing Test Bank 10th Edition Carroll | All Chapters | Latest 2024

1. What are the expected outcomes of using assertive communication in the nursing workplace? (Select all that apply.) a. It enmeshes the person and the issue. b. It promotes positive relationships. c. It is clear and unequivocal. d. It respects the rights of oneself and others. e. It is focused on the personal needs of the nurse. f. It guarantees the user will get his or her way. ANS: B, C, D These statements about assertive communication outcomes are correct. Assertive communication in the nursing workplace does not enmesh the person and the issue; assertiveness separates the person and the issue. Assertive communication allows the nurse to focus on the patient’s needs rather than being inner focused. Assertive communication does not guarantee that the user will get his or her own way; instead, it guarantees that the user will feel in control of emotions and responses. DIF: Cognitive Level: Analysis REF: p. 123 | p. 124 OBJ: 1 TOP: Assertiveness KEY: Nursing Process Step: N/A MSC: NCLEX: N/A 2. Which statements about manipulation would be useful to the nurse who interacts with both patients and peers? (Select all that apply.) a. Manipulation usually disregards the feelings and needs of others. b. Manipulation exploits the weaknesses of others. c. A divide-and-conquer strategy is often used by those who manipulate. d. Firm limit setting rarely protects against manipulation. e. Manipulation often results in individuals being treated as objects. f. Manipulation should be permitted if it is consistent with the nurse’s needs. ANS: A, B, C, E Manipulation usually disregards the feelings and needs of others; manipulation exploits the weaknesses of others; a divide-and-conquer strategy is often used by those who manipulate; and manipulation often results in individuals being treated as objects—these are all true statements that would help the nurse put manipulative behavior into perspective. The statement indicating that firm limit setting rarely protects against manipulation is incorrect. Firm limit setting is one of the better strategies for handling manipulative behavior. Permitting manipulation if it is consistent with the nurse’s needs is not an appropriate basis for interactions with either patients or peers. DIF: Cognitive Level: Analysis REF: p. 129 | p. 130 OBJ: 5 TOP: Manipulation KEY: Nursing Process Step: Implementation MSC: NCLEX: Comprehension 3. Which of the following measures are most helpful to the nurse who makes a personal commitment to practice violence prevention in the workplace? (Select all that apply.) a. Get to know coworkers and look out for them. b. Treat patients and coworkers with courtesy and respect. c. Become familiar with policies relating to violence and harassment. d. Assume individuals will not act on threats they make. e. Interject opinions while attempting to clarify issues. f. Set clear, firm limits on unacceptable behavior.