Sophia Communication in Workplace Milestone Unit 1 2021

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Sophia Communication in Workplace Milestone Unit 1 2021 UNIT 1 — MILESTONE 1 11 questions were answered correctly. 4 questions were answered incorrectly. 1 When do interpersonal needs, such as those described by Abraham Maslow or William Schutz, have a role in communication? After we feel secure, and are therefore ready to seek out companionship Only when there are needs that we cannot meet ourselves Once our basic needs have been met, because then we can focus on our relationship to others When we need to build relationships, which we must do regularly to meet our needs CONCEPT This study resource was Interpersonal Needs 2 shared via CourseHero.com Thomas has been asked by his boss to respond by email to a client who is deeply frustrated by the delays in the project he is managing. Thomas knows the delays are partly the result of his mismanagement of the project, but he wants to sound fully in charge in his email. To that end, he fills his email with industry terms that he carefully defines, even though he knows the client is familiar with them, so that he sounds knowledgeable. He also chooses a professional, respectful tone and gives the client a precise explanation of next steps. Based on the context, how would you advise Thomas to improve his verbal communication?

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