Communication entails sending and receiving information through the word of mouth, writing or any other form of medium.
What is the relationship between interpersonal needs and communication?
- The imperative to meet our needs drives us to form relationships, which can only be done through communication.
- Feeling heard and understood is our most basic need, according to Abraham Maslow.
- Communication and interpersonal needs are inversely related, meaning as our needs increase, our ability to communicate decreases.
- Fulfilling interpersonal needs must take precedence over building relationships with others.
CONCEPT: Interpersonal Needs
Martha gives you a thumbs up to let you know that her presentation went well.
· Which principle of nonverbal communication is shown here?
- Nonverbal communication can effectively replace the need for words.
- Nonverbal cues can contradict verbal communication.
- Nonverbal communication can reveal our true thoughts and feelings.
- Audiences form first impressions based on nonverbal communication.
CONCEPT: Principles of Nonverbal Communication
In communication, the social and environmental cues that impact the expectations of the source and receiver is called __________.
- context
- a channel
- interference
- feedback
CONCEPT: Components of Communication
Which of the following is true of self-awareness in the communication process?
- It is not possible to change your understanding of yourself as a communicator.
- A negative understanding of yourself as a communicator will make it harder to perform the skills of communication well.
- Having a positive self-understanding makes it more difficult to bounce back from a poor communication encounter.
- Your self-understanding is shaped by yourself alone, so it doesn't matter if others have told you that you're a poor communicator.
CONCEPT: Self-Understanding in Communication
It is not possible to change your understanding of yourself as a communicator.
A negative understanding of yourself as a communicator will make it harder to perform the skills of communication well.
Having a positive self-understanding makes it more difficult to bounce back from a poor communication encounter.
Your self-understanding is shaped by yourself alone, so it doesn't matter if others have told you that you're a poor communicator.
CONCEPT: Self-Understanding in Communication
Read the following excerpt from a company advertisement:
"Because the R-value of our doors and windows is the highest on the market, we guarantee a minimal conductive flow of heat that will reduce your heating costs year after year."
Which potential barrier to communication is represented here?
- Euphemism
- Jargon
- Slang
- Cliche
CONCEPT: Language as an Obstacle to Communication
Which of the following messages is an example of discrimination?
Walter is good at sports.
Salespeople are untrustworthy.
I hate my boss.
I won't hire her because she's pregnant.
CONCEPT: Combating Bias
Which of the following describes the transactional model of communication?
It is primarily focused on whether or not a message was received.
It asserts that everyone interprets messages basically in the sameway.
If suggests that if you are giving a speech, you are playing the rolesof both source and receiver.
It considers communication as unidirectional.
CONCEPT: Communication Models.
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A responsible communicator prepares for written communication by __________.
omitting relevant information if it would complicate the message
including all of the information on a topic
proofreading messages so that the ideas follow a logical progression
writing quickly, so as to meet deadlines
Communication skills are important for all of the following reasons EXCEPT:
They help you to build connections with the world around you.
They show that you are a critical thinker.
You cannot get a job unless you demonstrate proficient
communication.
You are better able to understand others.
CONCEPT: What is communication and why is it important
Kameela received an email from a coworker telling her that all employees were expected to work on the upcoming holiday. "I didn't know that!" she responded by email.
Because her email lacked __________, her coworker couldn't tell if she was upset, surprised or happy.
syntax
organization
context
semantics
CONCEPT: Principles of Verbal Communication
Communication skills are important for all of the following reasons EXCEPT:
a. They give a sense of what the people you interact with value.
b. Everyone will agree with you if you have good communication skills.
c. They are highly desired in the business world.
d. Others will understand you to be a socially aware individual.
Bob attended an informational session led by a community advocate at a local church. When he entered the meeting room, he did a quick scan of the people present. His eyes landed on the woman in the suit, whom he assumed to be the presenter.
Which type of nonverbal communication is represented here?
Paralanguage
Artifacts
Space
Environment
CONCEPT: Types of Nonverbal Communication
Select a way in which oral and written communication are different.
a. The written communication process is not impacted by the element of interference.
b. Both written and oral messages involve nonverbal communication, but only one involves verbal messages.
c. Written communication is typically asynchronous while oral communication often is not.
d. Oral communication is more likely to be misinterpreted or misunderstood. b. It influences how you relate to the person you're communicating with.
Why is understanding interpersonal communication important?
Because it requires you to analyze a diverse audience.
Because you learn about your personal biases by focusing on your self-talk.
Because it requires a degree of formality that other communication contexts do not.
Because it helps you to determine how best to communicate with another individual.
Peggy and Ron were discussing the recent training session they attended with another colleague. Peggy described the training as "interesting," which surprised Ron, because they had previously agreed that it was rather boring. He was confused as to why she now thought the training was so great.
Peggy realized that their miscommunication was due to __________, because when she said "interesting," she meant "not what had been expected."
a. Symbolism
b. Syntax
c. Semantics
d. Organization
When giving his presentation to investors, Chester projected a graph on his third slide. As he explained each part of the graph, he made sure to tap the corresponding spot in the image to draw everyone's eyes there.
Which type of nonverbal communication is represented here?
a. Space
b. Time
c. Artifacts
d. Haptics
Indira, a structural engineer, has prepared a 30-minute presentation for the local town council about the effects the proposed school that the town wants to build would have on the neighborhood's water drainage system. The town has asked her to focus on the estimated costs associated with any modifications needed to the system. Indira prepares a highly technical presentation with a number of engineering-specific terms, but since she's limited to 30 minutes and the town is most interested in costs, she does not waste any time defining her terms.
Based on the context, how would you advise Indira to improve her verbal communication?
She should be sure to define any terms her audience likely won't understand, and then be sure to speak very quickly so that she doesn't go over 30 minutes.
She should eliminate any technical terms that her audience won't understand and instead use language that is more suited to her audience.
Since her presentation is full of terms that her audience won't understand, she should choose a tone that will make her audience feel comfortable.
She should expand her presentation by adding definitions for any terms that her audience won't understand, even if she goes over 30 minutes.
CONCEPT: Improving Verbal Communication
"We have fewer negative patient outcomes than the national average thanks to the tireless dedication and superior education of our healthcare providers. So when you need the best care, you know where to go. “Which potential barrier to communication is represented here?
Cliché
Slang
Euphemism
Offensive language
CONCEPT: Language as an Obstacle to Communication
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