United HealthCare - Ethics and Compliance Exam

United HealthCare - Ethics and Compliance Exam 100% scored already/ 7. When does Permission to Contact for Medicare Advantage and/or Pre- scription Drug Plans expire?: Once contact is made or 9 months from the date the consumer provided permission (e.g. consumer signature date on BRC) or 90 days if on federal do not call list, whichever comes first. 8. Julie, a consumer, is having difficulty understanding the information her agent, Victor, is presenting at her in-home appointment. She provides Victor with her cousin's telephone number and email address and asks him to explain the plan to her cousin, who frequently assists with her health care decisions. The next day, Victor emails Julie's cousin. Has Victor been com- pliant?: No. Victor violated United Healthcare permission to contact guidelines by emailing the cousin without the cousin's permission. 9. John has Power of Attorney to act on behalf of his mother. What does that mean when it comes to his mother enrolling in a Medicare Advantage Plan?: John may sign the Enrollment Application and must be able to provide documentation upon request by the Plan that indicates his authority under state law to enroll his mother. 10. Which of the following is not considered unsolicited contact with a Medicare eligible consumer according to CMS regulations and UnitedHealth- care's rules, policies, and procedures?: Mailing a marketing brochure to the consumer via postal mail. 11. To sign an enrollment application on behalf of a consumer, what authority must the individual have?: The individual must be legally authorized in the state in which the consumer resides to act on behalf of the consumer (e.g. Power of Attorney). 12. As an agent, you must not do which of the following when marketing UnitedHealthcare Medicare Advantage plans to consumers?: Use providers or provider groups to distribute printed information comparing benefits of different health plans without approval. 13. As an agent, you have an obligation to only enroll a consumer in a prod- uct:: That is suitable for the consumer's needs, goals, and financial resources.