UHC Ethics & Compliance Answered 2022

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UHC Ethics & Compliance Answered 2022/ 1. What type of events must an agent report to UnitedHealthcare?: Only the marketing/sales events, both formal and informal. 2. While using LEAN to complete an enrollment application with a consumer, Agent Jeff learns the consumer does not have an email address. What should Jeff do?: Leave any field requesting a consumer email address blank. 3. Which election period occurs from October 15 to December 7?: Annual Election Period (AEP) 4. Which of the following materials is an agent NOT permitted to display and/or distribute at a marketing/sales event?: 5 dollar gift cards to an in-network pharmacy. 5. You have scheduled an appointment and obtained a Scope of Appointment (SOA) form to discuss Medicare Advantage Plans with a consumer. When you arrive at the appointment, a friend of the consumer who is Medicare-eligible is present to hear your presentation. What should you do?: Before you can start the appointment with both consumers, ask the consumer's friend to complete an SOA. 6. Which describes the purpose of educational events?: Educational events provide objective information about the Medicare program and/or health improve- ment and wellness. 7. How should agent Erin respond when consumer Mrs. Rose notices that the presented MA Plan has a Star Rating of 2 stars?: Erin should tell Mrs. Rose that the plan has received a "Below Average" rating. 8. When does Permission to Contact for Medicare Advantage and/or Pre- scription Drug Plans expire?: Once contact is made or 9 months from the date the consumer provided permission (e.g., consumer signature date on BRC) or 90 days if on federal do not call list, whichever comes first.

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