Test Bank for Practice Management for the Dental Team 9th Edition by Finkbeiner

Test Bank for Practice Management for the Dental Team 9th Edition by Finkbeiner

Chapter 01: The Dental Team in the Business of Dentistry

Finkbeiner: Practice Management for the Dental Team, 9th Edition

MULTIPLE CHOICE

1.         A dental management company is defined as:

a.        the process of providing quality care for the patient.

b.        an outside agency designed to affiliate itself with a group of professionals to manage the business component of a dental practice.

c.        a healthcare profession concerned with the care of the teeth and surrounding tissues.

d.        an enterprise in which one is engaged to achieve a livelihood.

ANS: B

A dental management company is an outside agency designed to affiliate itself with a group of professionals to manage the business component of a dental practice. The process of providing quality care for the patient is the definition of service. A healthcare profession concerned with the care of the teeth and surrounding tissues is the definition of dentistry. The enterprise in which one is engaged to achieve a livelihood is the definition of business.

                DIF: Recall            REF: Key Terms, p. 1 | Types of Dental Practices, p. 7

               OBJ: 1                    TOP: CDA, GC, II. Patient Management and Administrative Duties

2.         A CDT is a certified:

a.        dental assistant.

b.        dental laboratory technician.

c.        community dental health coordinator.

d.        chairside dental assistant.

ANS: B

A CDT is a dental laboratory technician (DT) who has passed a national certification exam to become a certified dental technician (CDT). A dental assistant (DA) is a person in the dental office who provides service in the practice other than the dentist. A community dental health coordinator (CDHC) is an individual trained to provide basic preventive care and patient education and to help those patients with unmet dental care needs to access dental services. The chairside dental assistant is the person who assists the dentist at chairside during patient treatment.

DIF: Recall        REF: Members of the Dental Team, p. 4         OBJ: 3 TOP: CDA, GC, II. Patient Management and Administrative Duties

3.         The ___ is commonly the leader of the dental office.

a.        dentist

b.        dental assistant

c.        dental hygienist

d.        administrative assistant

ANS: A

The dentist is commonly the leader in a dental practice. The dental assistant may have management responsibilities but is not commonly a leader of the dental office. The dental hygienist may have management responsibilities but is not commonly a leader of the dental office. The administrative assistant may have management responsibilities but is not commonly a leader of the dental office.

               DIF: Comprehension                                REF: Dentistry as a Business, p. 6

               OBJ: 2                    TOP: CDA, GC, II. Patient Management and Administrative Duties

4.         A group of dentists may practice with the assistance of a dental management company which handles the business aspects of the practice. A group practice may be formed with an outside company that manages both the business and clinical aspects of the practice.

a.        Both the statements are true.

b.        Both the statements are false.

c.        The first statement is true, and the second is false.

d.        The first statement is false, and the second is true.

ANS: A

A group practice may be formed by more than one dentist either via a legal agreement with each other and managed by themselves, or it may be formed with a dental management company that manages the business aspect of the practice. In this case, the clinical portion of the group is governed by the dentists themselves. It is also possible for a group practice to be managed by an outside company that controls both the business and clinical components of the practice.

               DIF: Comprehension                                REF: Types of Dental Practices, p. 7

               OBJ: 6                    TOP: CDA, GC, II. Patient Management and Administrative Duties

5.         Expanded practice and independent practice for dental hygienists have come about in part due to access-to-care issues. Federal regulations govern the scope and limit the practice settings. a.  Both statements are true.

b.        Both statements are false.

c.        The first statement is false; the second statement is true.

d.        The first statement is true; the second statement is false.

ANS: D

The first statement is true; the second statement is false. Expanded practice and independent practice for dental hygienists have come about in part due to access-to-care issues. However, State, not Federal regulations govern the scope and limit the practice settings for dental hygienists.

DIF: Comprehension                 REF: Types of Dental Hygiene Practices, p. 9 OBJ: 7 TOP: CDA, GC, II. Patient Management and Administrative Duties

ANS: B

Pediatric dentistry is the dental specialty that provides both primary and comprehensive preventive and therapeutic oral healthcare for children from infancy through adolescence and also includes the care of patients with special healthcare needs beyond the age of adolescence. Oral and maxillofacial radiology is the specialty concerned with the production and interpretation of images and data produced by all forms of radiant energy used for the diagnosis and management of diseases, disorders, and conditions of the oral cavity and the maxillofacial region. Periodontics is the specialty of dentistry that encompasses the prevention, diagnosis, and treatment of diseases of the supporting and surrounding tissues of the teeth or their replacements and the maintenance of the health, function, and esthetics of these structures and tissues. Orthodontics and dentofacial orthopedics is the dental specialty that includes the diagnosis, prevention, interception, and correction of all forms of malocclusion and of neuromuscular and skeletal abnormalities of the developing or mature orofacial structures.

                DIF: Recall             REF: Specialties of Dentistry, p. 8              OBJ: 6

TOP: CDA, GC, II. Patient Management and Administrative Duties

 15. The specialty of dentistry that concerned with the production and interpretation of images and data produced by all forms of radiant energy used for the diagnosis and management of diseases, disorders, and conditions of the oral cavity and the maxillofacial region is referred to as:

a.        oral and maxillofacial radiology.

b.        pediatric dentistry.

c.        periodontics.

d.        orthodontics.

ANS: A

Oral and maxillofacial radiology is the specialty concerned with the production and interpretation of images and data produced by all forms of radiant energy used for the diagnosis and management of diseases, disorders, and conditions of the oral cavity and the maxillofacial region. Pediatric dentistry is the dental specialty that provides both primary and comprehensive preventive and therapeutic oral healthcare for children from infancy through adolescence and also includes the care of patients with special healthcare needs beyond the age of adolescence. Periodontics is the specialty of dentistry that encompasses the prevention, diagnosis, and treatment of diseases of the supporting and surrounding tissues of the teeth or their replacements and the maintenance of the health, function, and esthetics of these structures and tissues. Orthodontics and dentofacial orthopedics is the dental specialty that includes the diagnosis, prevention, interception, and correction of all forms of malocclusion and of neuromuscular and skeletal abnormalities of the developing or mature orofacial structures.

                DIF: Recall             REF: Specialties of Dentistry, p. 8              OBJ: 6

TOP: CDA, GC, II. Patient Management and Administrative Duties

TRUE/FALSE

1.         The traditional education of the dentist has placed great emphasis on developing the practice management skills of the dentist.

ANS: F

The traditional education of the dentist has placed great emphasis on developing a highly competent diagnostician and clinician but has often left a noticeable void in the area of practice management.

DIF: Recall        REF: Dentistry as a Business, p. 6        OBJ: 2 TOP: CDA, GC, II. Patient Management and Administrative Duties

2.         Financial activities should take place in the clinical area of the dental office.

ANS: F

The business office should assume its rightful name because all business activities of the practice take place there, including financial transactions, patient and staff communication, appointment management, recall, inventory, insurance management, and records maintenance.

DIF: Comprehension                 REF: Dentistry as a Business, p. 6 OBJ: 2    TOP: CDA, GC, II. Patient Management and Administrative Duties

3.         Patients rate service as the most important thing they can receive.

ANS: T

Dental treatment may be the objective for a patient; however, the dental staff must be constantly aware that when patients come to the office to seek treatment, they are seeking the most important product, service. Patients remain with a dental practice only if they are satisfied with the services rendered.

               DIF: Comprehension                               REF: Dentistry as a Service Profession, p. 6

               OBJ: 5                    TOP: CDA, GC, II. Patient Management and Administrative Duties

4.         Licensed Dental Assistant (LDA) is a credential granted to a dental assistant by DANB after the successful completing of the educational requirements needed to perform additional clinical duties in a dental office.

ANS: F

The Licensed Dental Assistant (LDA) is a credential granted to a dental assistant by a specific state after the successful completing of the educational requirements needed to perform additional clinical duties in a dental office. DANB offers testing and credentialing for the National Certified Dental Assisting Certifications.

                DIF: Recall              REF: Dental Assistant, p. 3                        OBJ: 3

TOP: CDA, GC, II. Patient Management and Administrative Duties

5.         The Registered Dental Hygienist in Alternative Practice (RDHAP) is a licensed registered dental hygienist with specialized training that holds a specific license in CA to allow him or her to practice in settings outside of the traditional dental office without the supervision of a dentist.

ANS: T

The RDHAP—Registered Dental Hygienist in Alternative Practice—is a licensed registered dental hygienist with specialized training that holds a specific license in CA to allow him or her to practice in settings outside of the traditional dental office without the supervision of a dentist.

                DIF: Recall            REF: Key Terms, p. 1 | Types of Dental Hygiene Practices, p. 9

               OBJ: 7                    TOP: CDA, GC, II. Patient Management and Administrative Duties

6.         Before officially opening for business, the independent dental hygienist needs to find a credible insurance agent to assist in obtaining needed liability insurance.

ANS: T

Prior to opening the doors for business, the practitioner needs to obtain liability insurance. At this point, the new practitioner needs to find a trusted insurance agent who will explain the types of insurance necessary for the practice.

               DIF: Comprehension                                REF: How to Start a Practice, p. 10

               OBJ: 8                    TOP: CDA, GC, II. Patient Management and Administrative Duties

7.         The Community Dental Health Coordinator (CDHC) is restricted to practice in specific areas of the United States.

ANS: T

CDHC—Community Dental Health Coordinator—is an individual trained to provide basic preventive care and patient education and to help those patients with unmet dental care needs to access dental services. These specialists only practice in certain areas of the United States.

                DIF: Recall             REF: Emerging Workforce Models, p. 5     OBJ: 4

TOP: CDA, GC, II. Patient Management and Administrative Duties

8.         Independent Dental hygienists in the United States cannot establish their own stand-alone practice without a collaboration agreement and/or supervision of a dentist.

ANS: F

Commonly these independent practitioners must still work under a collaborative management agreement and/or supervision of a dentist. In some states, the dental hygienist is able to work without the supervision of the dentist and, in fact, can establish their own stand-alone dental hygiene practice.

                DIF: Recall             REF: Types of Dental Hygiene Practices, p. 9

               OBJ: 7                    TOP: CDA, GC, II. Patient Management and Administrative Duties

9.         As a business, the dental practice must maintain financial independence.

ANS: T

As a business, an enterprise in which one is engaged to achieve a livelihood, the dental practice must meet several criteria, including to maintain financial independence.

                DIF: Recall              REF: Intro, p. 2         OBJ: 2

TOP: CDA, GC, II. Patient Management and Administrative Duties

10.     Listening to the patient’s concerns is an activity that promotes service.

ANS: T

Patients seek care but consider service as most important. Taking time to listen to the patient’s concerns is an activity that promotes service.

               DIF: Comprehension                               REF: Dentistry as a Service Profession, Box 1.1, p. 7

               OBJ: 5                    TOP: CDA, GC, II. Patient Management and Administrative Duties