Fuller: Surgical Technology: Principles and Practice, 7th Edition

MULTIPLE CHOICE 1. and are two of the most important components of patient care. a. Teamwork and professionalism b. Communication and professionalism c. Communication and teamwork d. Teamwork and skills ANS: C Communication and teamwork are two of the most important components of patient care. DIF: 1 REF: p. 10 2. Surgery is performed by . a. surgeons b. nurses c. surgical technologists d. teams of health professionals ANS: D Surgery is performed by teams of health professionals. DIF: 1 REFN: pR. 10I G 3. is a quality found in people with self-esteem. This type of behavior seeks to protect one’s own rights while respecting those of others. a. Aggressiveness b. Offensiveness c. Assertiveness d. Emotion ANS: C Assertiveness is defined as a quality in people with self-esteem; assertive behavior seeks to protect one’s own rights while respecting those of others. DIF: 1 REF: p. 15 4. are behaviors that are accepted as part of the environment and culture of a group. a. Norms b. Laws c. Regulations d. Rules ANS: A Norms are defined as behaviors that are accepted as part of the environment and culture of a group. Norms are usually established by custom and popular acceptance rather than by law, although the two may not be mutually exclusive.

Communication is a two-way process between the . a. ST and patient b. sender and receiver c. surgeon and circulator d. accuser and accused ANS: B Communication is a two-way process in which one person (the sender) expresses ideas and feelings and another (the receiver) receives them, processes them, and gives feedback. DIF: 1 REF: p. 11 6. is the expression of emotion or opinion contained in the delivery of a message. a. Expression b. Body language c. Sensitivity d. Tone ANS: D Tone is the environment of the message. It reflects the sender’s emotions, such as respect for the receiver, opinion about the message, or attitude toward the receiver. DIF: 1 REF: p. 12 7. is the response to a message and is a concept of effective communication. a. Feedback b. Aggression c. Harassment d. Abuse ANS: A Feedback is a response by the receiver that acknowledges the message that was sent. DIF: 1 REF: p. 16 8. The most important reason to increase is to maintain respect, trust, and empathy among coworkers and management. a. staff b. salaries c. communication skills d. gossip and rumors ANS: C Among the most important reasons to improve communication skills is to maintain respect, trust, and empathy among coworkers and management. The operating room environment is often rushed, tense, and even brusque. DIF: 1 REF: p. 11