BSOP 326 Week 8 Final Exam 2026 Grades A (Real exam)

1.  (TCO 1) Which of the following factors allowed Frederick Taylor's scientific management philosophy to work well at the turn of the 20th century? (Points : 6)

       Hourly workers lacked education.

       Unionization of workers did not exist.

       Hand labor was dominant in manufacturing.

       Production quality was of greater concern than production quantity.

Question 2.

2.  (TCO 1) Which of the following stakeholders require companies to make long-term commitments to, in the context of total quality? (Points : 6)

       Customers

       Employees

       Suppliers        All of the above

Question 3.

3.  (TCO 2) Which of the following practices would NOT be found in a TQM company? (Points : 6)

       Selecting a supplier based entirely on who bids the lowest price on a supply contract

       Training suppliers in quality improvement methodology

       Retaining suppliers that meet expectations for superior quality

       Requiring suppliers to provide proof of capable processes

Question 4.

4.  (TCO 2) Which of the following is NOT a purpose of final product inspection? (Points : 6)

       To allow other workers to concentrate on output quantity rather than quality

       To ensure that no defective items reach the customer

       To discover & help resolve production problems        To judge the quality of the manufacturing

Question 5.

5.  (TCO 3) In which of the following categories can companies receive a Malcolm Baldrige National Quality Award? (Points : 6)

       Small business

       Manufacturing

       Service        All of the above

Question 6.

6.  (TCO 3) ISO 9000 recertification is required every _____. (Points : 6)        three years        five years        seven years        nine years

Question 7.

7.  (TCO 4) _____ considered top management's commitment to quality an absolute necessity for TQM. (Points : 6)

       Deming

       Crosby

       Juran        All of the above

Question 8.

8.  (TCO 4) The primary reason for Deming's position that slogans should be eliminated is which of the following? (Points : 6)

       Most problems are a result of the system & cannot be eliminated without redesigning the system.

       Slogans take up valuable space in the production department.

       Slogans are costly to maintain & periodically update.

       Workers don't always understand the slogans.

Question 9.

9.  (TCO 5) Measurable performance levels that define the quality of customer contact with an organization's representatives are known as which of the following? (Points : 6)

       Customer contact requirements

       Quality function deployments