WGU C720 OA LATEST EXAM 2023-2024 REAL EXAM 200 QUESTIONS AND CORRECT ANSWERS (VERIFIED ANSWERS)|AGRADE

A new, energy-efficient furnace is being installed in a steel factory. Because it would have added 10% to the cost of the furnace, management has decided not to install the optional safety override for the furnace. This decision is most likely to lead to which of the following? - ANSWER- An increase in legal costs Refers to the organizational issue of balancing financial profitability with environmental responsibility - ANSWER- sustainability Operations managers rarely become involved with worker safety or environmental pollution complaints because such ethical issues are only handled by an organizations legal department. True or False - ANSWER- False SWOT analysis is used as a tool when a firm crafts a strategy that helps distinguish itself among competitors, develops competitive advantages, and avoids barriers within the business environment. - ANSWER- strategic The difference between the lowest cost producer of a good and the next lowest cost producer of the same good is known as a - ANSWER- Relative advantage Characteristics associated with a perpetual inventory system - ANSWER- -when acompany needs to know exact inventory balances at all times -when a company wants accurate financial statements Under what two conditions should I periodic review system be adopted - ANSWER- -When a supplier will only deliver at a specific interval -when a company must manually track inventory levels SWOT analysis is used as a tool when used to uncover exploitable opportunities within the competitive landscape. - ANSWER- simple What best describes a competitive advantage? - ANSWER- A capability valued bycustomers that gives a firm in edge over its rivals A technique used to analyze the flow of materials, ideas, and information to understand how processes function. Each activity in the process is defined as a value added or non-value added - ANSWER- Value stream mapping In a JIT environment, the master schedule usually has a planning horizon. - ANSWER- 2-3 month What production system uses general purpose machinery and is level scheduled? - ANSWER- JIT What indicates the quantities of component parts that will be made each day, because leadtimes are usually short in a JIT environment - ANSWER- Final assembly schedule Which technique should a company adopt to keep a smooth production process? - ANSWER- Level schedule What helps to reduce set up time in a JIT system? - ANSWER- Placing the neededtools and equipment in predetermined locations and shortening the downtime of equipment Why is the movement of materials simplified in a JIT system? - ANSWERPartsare moved by hand What types of waste are related to JIT? - ANSWERInventoryWaiting Motion and movement Transportation Overproduction Overprocessing Defects A firm that uses JIT would most likely use a group technology production system to ? - ANSWER- A group technology production system may be used to makeseveral different, but related, parts. The idea behind GT is that each part follows the same essential processing sequence which can reduce set up time. Employee empowerment - ANSWER- Extending employee responsibility andauthority to the lowest levels of an organization Crosby - ANSWER- Quality is Free, Zero Defects, Do it right the first time Juran - ANSWER- fitness for use, Pareto Taguchi - ANSWER- Robust Design and Parabolic Quality Loss FunctionHigher quality products and processes Quality must be designed into a product Deming - ANSWER- 14 points, system caused defects not employees Ishikawa - ANSWER- fishbone diagram; cause and effect diagram to diagnosequality problems, quality circles A key advantage of team problem-solving is that team members . - ANSWER- share (workload) A , which is also known as a box chart, illustrates the frequency of data observations within a preset range of values. - ANSWER- histogram Benchmarking - ANSWER- The purpose of benchmarking is to set a standard based upon the company that is recognized as the best at a certain activity but thoseother companies need not be competitors, nor be within the same industry. Which tool is used in the six sigma define phase to provide an overview of an entire process and identify what is necessary to meet customer needs? - ANSWERValue Stream Mapping Value Stream Mapping - ANSWER- a process that helps managers understand how to add value in the flow of material and information through the entire production process Employee training that focuses on the use of Pareto charts will most likely enable employees to? - ANSWER- Determine the likely causes of quality problems are incurred when a company evaluates customer satisfaction. - ANSWERAppraisal costs Which competitive advantage with a company gain from choosing to partner with a single supplier to source similar parts? - ANSWER- An increase in total quality Likely to occur in the improve stage of six sigma - ANSWER- Utilizing the Kaizen teams to make immediate process changes Kaizen - ANSWER- Continuous improvement that involves all participants. Which tool enables a firm to evaluate the relationship between customer expectations and product design characteristics? - ANSWER- House of quality matrix When applying six sigma, which tool improves process performance by solving problems in real time? - ANSWER- 5S methodology A manufacturing company defines quality from an external perspective. In order to create a quality product, what should the company do first? - ANSWERImplement quality function deployment A process bottleneck determines the of a supply chain. - ANSWER- throughput Which term is associated with studying another organization's products or operations? - ANSWER- Benchmarking Company L has a difficult time keeping inventory on key items they use for production. Which strategy is most appropriate for Company L to keep inventory in stock? - ANSWER- safety stock What likely helps the company coordinate or manage their logistics? - ANSWERcommunication technologies Refers to moving products, materials, information, and components through a supply chain that is scattered around the world - ANSWER- Global logistics He looks auto supply, a national chain of retail outlets, owns two of its upstream suppliers, ready tires and dry X, a division that makes wiper blades. This is an example of: - ANSWER- Backward vertical integration Strategic alliances are important and operations management because they? - ANSWER- Enable firms to focus on their core competencies