USPS 421 Window Clerk Exam Study Guide 2023

USPS 421 Window Clerk Exam Study Guide 2023 USPS 421 Window Clerk Exam Study Guide 1. GIST: Greeting Customers, Inquiring their needs, Suggesting options best to the customers' needs and Thanking them for coming to the US Postal Service 2. Processing Categories: Letters, Flats, Machinable Parcels, Irregular Parcels, and Outside Parcels. 3. Letter-Size Mail: Rectangular, Between 3.5" to 6 1/8" high, 5" to 11.5" long and .007" to .25" thick. Max weight 3.5 oz 4. Postcards: Rectangular, between 3.5" to 4.25" high, 5" to 6" long and .007 to .016 thickness 5. Flat-Size Mail: Flexible, Uniformly thick, Rectangular, Minimum: 6 1/8" high OR more than 11.5" long, OR more than 1/4" thick. Maximum 12" high, 15" long and 3/4" thick. One of the minimum flat-size dimensions MUST exceed maximum letter-size dimensions. 6. Machinable Parcels: Must weigh at least 6 ounces but no more than 25 pounds. High density parcels maximum weight is 15 pounds.(exception for lightweight parcels) 7. Irregular Parcels: Must have any one of the following characteristics: Less than 6" in length, or less than 3" in height, or less than 6 ounces. Rolls and tubes 26" long or less. Unwrapped, paper-wrapped, or sleeve-wrapped articles that are not letter size. And articles enclosed in envelopes that are not letters, flats or machinable parcels. 8. Outside Parcels: Length more than 27", or height than 17", or thickness more than 17". Weight more than 25 pounds or 15 pounds if identified as high density. Rolls and tubes longer 84. Undeclared HAZMAT: Any parcel suspected of containing acceptable or pro- hibited HAZMAT as described in the DMM and Publication 52, which is not properly packaged, label or identified. 85. Prevent All Cigarette Trafficking Act of 2009: PACT, The U.S. Postal Service cannot accept or transmit any package that it knows, or has reasonable cause to believe, contains nonmailable smokeless tobacco or cigarettes. 86. Anonymous Mail: Any mailpiece that bears only stamps as postage, weighs more than 13 ounces and was not accepted by an employee at a retail counter. 87. Identifiable Mail: Can be traced back to the sender or the mailpiece point of entry into the mailstream, includes postage that incorporates traceable information about the sender or stamped mail that was presented in person by a mailer at a retail window. 88. Label DDD2: Important Customer Information; Attached to anonymous mail- pieces being returned to customers and explains to customers that due to security requirements mailpieces weighing more than 13 ounces, bearing stamps only as postage, must be taken by the customer to a retail service associate at a post office in order to be mailed. 89. Label 127: Surface Transportation Only; Attached to anonymous mail being returned to customers and ensures that the mailpiece is returned to mailer by surface transportation only. 90. PS Form 1000: Domestic or International Claims, must fil this out to file a claim on any mailpiece, claims/appeals should be filed no later than 60 days from the date of mailing. 91. PS Form 3369: Cosigned Credit Receipt 92. PS Form 2865: Return Receipt for International Mail 93. PS Form 3811: Return Receipt (Domestic)