Test Bank for The Administrative Dental Assistant 5th Edition by Gaylor

Test Bank for The Administrative Dental Assistant 5th Edition by Gaylor

Chapter 01: Orientation to the Dental Profession

Gaylor: The Administrative Dental Assistant, 5th Edition

MULTIPLE CHOICE

1.         A service-based business is considered successful when:

a.        current patients refer new patients.

b.        it meets the needs of the people it serves.

c.        dentists and dental auxiliaries work together to provide services.

d.        bills are sent to patients in a timely manner.

ANS: B

A service-based business is considered successful when it meets the needs of the people it serves. Current patient referrals demonstrate patient satisfaction rather than a service-based business. Dentists and dental auxiliaries who work together to provide a service can be described as an effective dental healthcare team. Timely billing indicates an efficiently run office and translates to a profitable dental practice.

DIF: Recall        REF: p. 2         OBJ: 1 TOP: CDA, General Chairside, II. Patient Management and Administrative Duties, B. Administrative Duties

2.         An additional _______ of education is required for a dentist to become a board certified specialist. a.     12–18 months

b.        18–24 months

c.        2–4 years

d.        5–6 years

ANS: C

Two to four years of additional education is required for a dentist to become a board certified specialist. A dental specialist has completed an additional 2–4 years of education, following dental school.

                DIF: Recall               REF: p. 6                  OBJ: 4

TOP: CDA, General Chairside, II. Patient Management and Administrative Duties, B. Administrative Duties

3.         Several types of administrative assistants work in the dental office. Which of the following is responsible for ensuring compliance with regulations?

a.        The records manager

b.        The office manager

c.        The insurance clerk

d.        The business manager

ANS: A

Duties of the records manager include ensuring compliance with industry standards. The office manager typically organizes and oversees the daily operations of the office staff. The insurance clerk oversees the filing of insurance claims. The business manager negotiates contracts and manages the fiscal operations.

                DIF: Recall               REF: p. 4                  OBJ: 2

TOP: CDA, General Chairside, II. Patient Management and Administrative Duties, B. Administrative Duties

4.         Which of the following documents outlines the duties that may be performed by dental auxiliaries?

a.        The Occupational Safety and Health Administration (OSHA) code

b.        The State Administrative Code

c.        The Bylaws of the American Dental Association

d.        The State Dental Practice Act

ANS: D

The State Dental Practice Act outlines the duties that can be performed by dental auxiliaries. OSHA codes identify hazardous duties for which a safety course must be completed before an employee can perform them. The State Administrative Code contains laws according to each specific state. The Bylaws of the American Dental Association provides the rules that govern the activities of the organization.

                DIF: Recall              REF: p. 10                OBJ: 8

TOP: CDA, General Chairside, II. Patient Management and Administrative Duties, B. Administrative Duties

5.         The ADA Principles of Ethics and Code of Professional Conduct encompass five principles. Principle 3 is beneficence, which means that the dentist has a duty to:

a.        respect the patient’s right to self-determination and confidentiality.

b.        refrain from harming the patient.

c.        promote the patient’s welfare.

d.        communicate truthfully.

ANS: C

Beneficence (“do good”) means that the dentist has a duty to promote the patient’s welfare, that is, a professional duty to act for the benefit of others. The duty to respect the patient’s right to self-determination and confidentiality is autonomy (“self-governance”). The duty of the dentist to refrain from harming the patient is non-malfeasance (“do no harm”). The duty of the dentist to communicate truthfully is veracity (“truthfulness”).

                DIF: Recall              REF: p. 11                OBJ: 7

TOP: II Patient Management and Administrative Duties, B. Administrative Duties

6.         Of the following dental specialists, which is most likely to receive a referral for wisdom tooth removal (extraction)? a.     An oral pathologist

b.        An oral surgeon

c.        A prosthodontist

d.        An oral radiologist

ANS: B

An oral surgeon specializes in dental extractions as well as surgical procedures of the head and neck. An oral pathologist specializes in diagnosing and treating oral disease, not dental extractions. A prosthodontist specializes in replacing lost or damaged tooth structure, not dental extractions. An oral radiologist specializes in radiographic imaging, not dental extractions.

                DIF: Recall               REF: p. 6                  OBJ: 4

TOP: II Patient Management and Administrative Duties, A. Patient Management and Communication

7.         The patient’s bill of rights provides for what provision when a patient is receiving treatment from a dental hygienist?

a.        The patient must be informed in advance of the type and expected cost of treatment.

b.        The patient has the right to ask about alternative treatments.

c.        The patient has the right to be informed of the advantages and disadvantages of planned treatment.

d.        The patient has the right to see the dentist every time he or she receives dental treatment.

ANS: D

When patients are scheduled for procedures with the dental hygienist, the dentist must also be available at that time to see the patient. The patient has the right to be informed of treatment costs before all treatments are provided—not just when he or she is treated by a dental hygienist. The right to ask for alternative treatment applies to all care provided in the dental office—not specifically to treatment by a hygienist. This right also applies to all treatment given in the dental office.

               DIF: Application      REF: p. 12                OBJ: 9

TOP: II Patient Management and Administrative Duties, B. Administrative Duties

8.         Health Insurance Portability and Accountability Act of 1996 (HIPAA): The title of the act contains two major sections: Portability and Accountability. The Portability section of the Act guarantees that:

a.        electronic transactions and code sets can be used to transmit patient information.

b.        protected health information (PHI) must be protected in all formats and in all locations; this includes the transfer of information in oral, written, and electronic formats and when stored (paper and electronic copies).

c.        a person covered by health insurance by one employer can obtain health insurance through a second employer if he or she changes jobs.

d.        patients have to sign a specific authorization before a covered entity can release their medical information to a life insurer, a bank, a marketing firm, or another outside business for purposes not related to their healthcare.

ANS: C

Portability provides for a continuation of insurance when an individual changes jobs. Electronic transactions and code sets are one of the four sets of HIPAA standards covered in the accountability portion of the HIPAA regulations. Protected health information is covered under Federal Privacy Rules. Limits on use of personal medical information are covered under privacy rules, which require that specific authorization must be signed before information can be released.

                DIF: Recall               REF: p. 7                  OBJ: 5

TOP: II Patient Management and Administrative Duties, B. Administrative Duties

9.         Written Privacy Procedures include descriptions of staff members who have access to PHI, how PHI will be used, and when it may be disclosed, and which of the following?

a.        Emergency circumstances when disclosure of health information may be made.

b.        Ensuring that any business associates who have access to PHI agree to the same limitations on the use and disclosure of PHI.

c.        Designation of an individual to be responsible for ensuring that procedures are followed.

d.        Appropriate disciplinary action to be taken if an employee fails to follow established procedures.

ANS: B

Written Privacy Procedures include descriptions of staff members who have access to PHI, how PHI will be used, and when it may be disclosed, and ensures that any business associates who have access to PHI agree to the same limitations on the use and disclosure of PHI. Public responsibilities (limited circumstances may require the disclosure of health information for specific public responsibilities) outline emergency situations. Designation of an individual to be responsible for ensuring that procedures are followed (privacy officer) is made under the Employee Training and Privacy Officer provision.

                DIF: Recall               REF: p. 9                  OBJ: 5

TOP: II Patient Management and Administrative Duties, B. Administrative Duties