Test bank for Employee Training and Development 6th Edition by Noe

Test bank for Employee Training and Development 6th Edition by Noe 1. Which of the following is true about a learning organization? a. A learning organization discourages learning at the group and organizational levels. b. A learning organization restricts employees from experimenting with products and services. c. In a learning organization, employees learn from failure and from successes. d. In a learning organization, employees are discouraged from asking questions and admitting mistakes. Answer: C Difficulty Level: Easy 2. The strategic training and development process begins with: a. choosing strategic training and development initiatives. b. identifying the business strategy. c. developing websites for knowledge sharing. d. identifying measures or metrics. Answer: B Difficulty Level: Easy 3. The final step of the strategic training and development process involves: a. choosing strategic training and development initiatives. b. identifying the business strategy. c. identifying measures or metrics. d. creating concrete training and development activities. Answer: C Difficulty Level: Easy 4. _____ typically includes information on the customers served, why the company exists, what the company does, the value received by the customers, and the technology used. a. Balanced scorecard b. Vision c. Mission d. Code of conduct Answer: C Difficulty Level: Easy 5. A SWOT analysis is typically conducted in the _____ step of the strategic training and development process. a. business strategy formulation and identification b. strategic training and development initiatives c. training and development activities d. measures or metrics identification Answer: A Difficulty Level: Easy 6. _____ involves examining a company’s operating environment to identify opportunities and threats. a. Internal analysis b. Gap analysis c. External analysis d. Pareto analysis Answer: C Difficulty Level: Easy 7. Which of the following is true with regard to SWOT analysis? a. In a SWOT analysis, external analysis attempts to identify the company’s strengths and weaknesses. b. A SWOT analysis represents the strategy believed to be the best alternative to achieve the company goals.