Which of the following core concerns describes a person’s sense of
membership in a group?
Core Concerns: Affiliation
Susan woke up late one morning. While she was getting ready, the following
thoughts ran through her head:
I was planning on making pancakes for breakfast today since I have that
meeting through lunch, and I'll be starving by the time that meeting ends if I
just have cereal or toast . I don't think I have enough time to make pancakes
now, though, unless I rush through getting ready, but I want to look nice
since the big boss will be at the meeting. I guess I could just go through a
drive-thru on my way to work. I normally don't like to spend the extra
money, but I could get something filling and a cup of that fancy coffee I like.
That would be a nice treat to help make up for sleeping late and being
nervous about sitting in a meeting with the boss.
Which of the following was Susan doing as she was getting ready?
Identifying a rule of thumb
Completing a cost/benefit analysis
Completing a risk of loss analysis
Experiencing cognitive dissonance
Rational Factors in Decision Making
Which of the following statements accurately describes the
relationship between attribution bias and trust?
People who are prejudiced by attribution bias tend not to trust anyone.
Parties in a conflict use attribution bias to damage each other's credibility.
People with attribution bias tend to trust members of their own groups and
those with similar histories.
Attribution bias helps a conflict intervener build trust between parties.
Trust, Credibility, and Authority
What is one way a person can resolve cognitive dissonance?
Integrating the multiple beliefs
Accepting that he or she lost the argument
Ignoring the conflict between beliefs
Rejecting all ideas as false
Cognitive Dissonance and Conflict
Ari spent five years divorcing his wife, declaring bankruptcy, and alienating
many of his friends. Now 45 years old, his goal was to get his life back
together. He got a good job, built up some savings, began rebuilding his
credit, and developed a good working relationship with his ex-wife.
One morning he said to himself, "I'm doing well. No one thinks I'm a loser
now. But most of my old friends only knew me as half of a couple. I need
people in my life that like the person I am now. I have to start going out,
meeting people, and making a new set of friends.”
By searching for a group of friends, Ari is attempting to satisfy
which of the following categories of needs in Maslow's hierarchy?
Maslow's Hierarchy of Needs
Trisha and Bill were in a mediation when Trisha suddenly jumped up and
yelled, "Stop trying to downplay my feelings, Bill! You always brush off what I
have to say and it really makes me angry!"
Which of the following statements describes what the mediator
should be aware of in this situation?
Only one emotion can be felt at any given time.
All emotions are displayed at the same "volume."
The loudest emotion displayed is the most important one.
The most strongly displayed emotion may be obscuring a more relevant
Anger in Conflict
Humans often build interdependent relationships on both a closer
__________ level and a larger __________ level.