Salesforce User Experience Designer Exam Questions and Answers

Salesforce User Experience Designer Exam Questions and Answers 70. Salesforce is the of your demo story. A. Hero B. Challenge C. Helper D.Victory: C 71. An effective helper statement for a customer interested in delivering ex- ceptional customer service is: A. LiveMessage helps you communicate better. B. LiveMessage is the best customer service strategy. C. LiveMessage eliminates the need for a web browser. D. LiveMessage lets agents send messages to customers instantly, reducing case resolution time.: D 72. Why is it important to create a storyboard? A. Storyboards are used during your demo. B. Storyboards contain demo-ready slides. C. Storyboards are used to organize thoughts. D. A and C. E. B and C.: C 73. What is the first step in outlining your storyboard? A. Create your slides in Google Slides. B. Draw your story on a whiteboard. C. Build your demo. D. Lay out each device in chronological order.: B 74. Use in your mockup Google Slides. A. placeholders B. screenshots C. Google images D. videos: A 75. What criteria does relationship design add to the HCD requirements of desirability, feasibility, and viability? A. Credibility, relatability, emotionality B. Collectivity, community, ambiguity C. Intimacy, productivity, empathy D. Inclusive, sustainable, ethical E. Clarity, unity, intellect: D 76. What are the goals of relationship design? A. Considering shareholders B. Designing for long-term use of a product C. Encouraging social connection, engagement, and values D. Asking your friends for feedback E. Selecting the best seats at the movies: C 77. How can you use design to strengthen relationships with customers? A. Convince your customer to buy your product. B. Listen to your customer's needs and challenges when creating solutions. C.Tell them why your product is the best. D. Offer free giveaways for new products. E. Explain why their problem isn't your company's fault.: B 78. What's one tool a business can use to strengthen employee relationships? A. Swag B. Social media C. Digital bulletin boards D. Journey Mapping E.Team website: D 79. How do the relationship design mindsets improve your work? A.You connect with family and friends to stay relaxed. B.You create customer advocates and develop business sponsors. C.You activate the potential of relationships to make your business stronger. D.You rewrite your company's values to influence other businesses. E.You design and deliver products faster.: C 80. Which mindset involves being vulnerable, recognizing our mistakes, and repairing our relationships? A. Empathy B. Courage C. Intention D. Compassion E.Trust: B 81.Beyond mouse clicks and visual positioning of content on the screen,what should a designer also consider? A. How a feature is operable with only a keyboard B. How fast the page will load C.The proper JavaScript event to listen for keyboard input D. Users who switch between input modes E. A and D: E 82. What feature does a screen reader user commonly use to navigate through a page? A.Voice dictation B. Heading structure C.Tabbing through the page until the correct section is found D. Using Command + F on Mac or Control + F onWindows E. A mouse: B 83. What is a key consideration for using color responsibly with accessibility in mind? A. Ensure there's enough contrast between adjacent colors. B. Use bright, easy-to-find colors. C. Ensure color is the only indicator of intended meaning. D. A and C: A