Lenovo Warranty Service Authorization Exam (RWST016) Questions and Answers with complete solutions

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Lenovo Warranty Service Authorization Exam (RWST016) Questions and Answers with complete solutions 1. Which of the following shows the list of components that must be removed before servicing the LCD panel?: Hardware Maintenance Manual (HMM) 2. What is electrostatic discharge?: The sudden flow of static charge from an object with a higher charge to an object with a lower charge. 3. One key aspect of exceptional customer service is .: In- volving the customer in the solution process 4. A technician is about to open a desktop PC to replace a video card. He shuts down the computer, opens it, grounds himself with the ESD wrist strap, and begins to open the case. Which step did the technician forget to do?: Disconnect the power cable 5. What is the Bootable Generator used for?: To create bootable diagnostics in Windows and Linux. 6. How do you enter BIOS Setup?: Continually tap F1 during system boot 84. Personal Reference (PSREF) sheets are PDFs that provide full platform specifications and certifications. Typically, PSREF updates are released every three weeks. What do updates usually include?: Specifications for prod- ucts and models launched since the previous update. 85. You have just performed service to a Lenovo ThinkStation PC. Which things should you do before exiting the site? (Select all that apply): Gather up all items you took onsite. Verify the problem is resolved. 86. What is the first phase of the Onsite Service process?: Service Acknowl- edgement 87. Recovery media can be a set of DVDs or a USB key. What do recovery media typically contain?: An archive of the Lenovo Preload for the customer's system. 88. Which document provides the list of parts that are classified as CRUs?- : Hardware Maintenance Manual 89. A comprehensive list of system features and specifications can be found in which of the following documents?: Hardware Maintenance Manual 90. In which systems are you most likely to see an M.2 Solid State Drive in place of a 2.5 inch or 3.5 inch storage drive?: Ultrabooks and Convertibles

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