Information Technology Project Management 8th Edition Kathy Schwalbe Test Bank_ Complete Chapters 1-13

Information Technology Project Management 8th Edition Kathy Schwalbe Test Bank True / False 1. Until the 1980s, project management primarily focused on providing schedule and resource data to top management in the military, computer, and construction industries. a. True b. False ANSWER: True RATIONALE: Feedback: Until the 1980s, project management primarily focused on providing schedule and resource data to top management in the military, computer, and construction industries. Today’s project management involves much more, and people in every industry and every country manage projects. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.2 LEARNING OBJECTIVES: INFO.SCHW.14.1 - LO: 1-1 NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Introduction KEYWORDS: Bloom's: Knowledge 2. A difference between operations and projects is that operations end when their objectives have been reached, whereas projects do not. a. True b. False ANSWER: False RATIONALE: Feedback: Projects are different from operations in that they end when their objectives have been reached or the project has been terminated. POINTS: 1 DIFFICULTY: Difficulty: Moderate REFERENCES: p.4 LEARNING OBJECTIVES: INFO.SCHW.14.2 - LO: 1-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic TOPICS: What is a Project? KEYWORDS: Bloom's: Comprehension 3. Every project should have a well-defined objective. a. True b. False ANSWER: True RATIONALE: Feedback: A project has a unique purpose. Every project should have a well-defined objective. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.6 LEARNING OBJECTIVES: INFO.SCHW.14.2 - LO: 1-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic TOPICS: What is a Project? KEYWORDS: Bloom's: Knowledge 4. Projects should be developed in increments. a. True b. False ANSWER: True RATIONALE: Feedback: A project is developed using progressive elaboration. Projects are often defined broadly when they begin, and as time passes, the specific details of the project become clearer. Therefore, projects should be developed in increments. POINTS: 1 DIFFICULTY: Difficulty: Moderate REFERENCES: p.6 LEARNING OBJECTIVES: INFO.SCHW.14.2 - LO: 1-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic TOPICS: What is a Project? KEYWORDS: Bloom's: Comprehension 5. Resources in a project should be used effectively because they are limited. a. True b. False ANSWER: True RATIONALE: Feedback: A project requires resources, often from various areas. Resources, however, are limited and must be used effectively to meet project and other corporate goals. POINTS: 1 DIFFICULTY: Difficulty: Moderate REFERENCES: p. 7 LEARNING OBJECTIVES: INFO.SCHW.14.2 - LO: 1-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic TOPICS: What is a Project? KEYWORDS: Bloom's: Comprehension 6. A project manager’s primary role is to provide the funding for a project. a. True b. False ANSWER: False RATIONALE: Feedback: A project sponsor usually provides the direction and funding for a project. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.7 LEARNING OBJECTIVES: INFO.SCHW.14.2 - LO: 1-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic TOPICS: What is a Project? KEYWORDS: Bloom's: Knowledge 7. One of the main reasons why project management is challenging is because of the factor of uncertainty. a. True b. False ANSWER: True RATIONALE: Feedback: A project involves uncertainty. Every project is unique and thus it is sometimes difficult to define its objectives clearly, estimate how long it will take to complete, or determine how much it will cost. This uncertainty is one of the main reasons project management is so challenging. POINTS: 1 DIFFICULTY: Difficulty: Moderate REFERENCES: p.7 LEARNING OBJECTIVES: INFO.SCHW.14.2 - LO: 1-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic TOPICS: What is a Project? KEYWORDS: Bloom's: Comprehension 8. Questions about how a team will track schedule performance is related to a project’s scope. a. True b. False ANSWER: False RATIONALE: Feedback: Project scope deals with questions such as, “What work will be done as part of the project?”, “What unique product, service, or result does the customer or sponsor expect from the project?”, or “How will the scope be verified?” POINTS: 1 DIFFICULTY: Difficulty: Moderate REFERENCES: p.7 LEARNING OBJECTIVES: INFO.SCHW.14.2 - LO: 1-2 NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: What is a Project? KEYWORDS: Bloom's: Comprehension 9. In order to be realistic, a project manager should always set discrete goals instead of a range of objectives. a. True b. False ANSWER: False RATIONALE: Feedback: Projects involve uncertainty and limited resources. Thus they rarely finish according to their original scope, time, and cost goals. Instead of discrete target goals, it is often more realistic to set a range of goals. POINTS: 1 DIFFICULTY: Difficulty: Moderate REFERENCES: p.8 LEARNING OBJECTIVES: INFO.SCHW.14.2 - LO: 1-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic TOPICS: What is a Project? KEYWORDS: Bloom's: Comprehension 10. Managing the triple constraint primarily involves making trade-offs between resources and quality. a. True b. False ANSWER: False RATIONALE: Feedback: Managing the triple constraint involves making trade-offs between scope, time, and cost goals for a project. Experienced project managers know that one must decide which aspect of the triple constraint is most important. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.9 LEARNING OBJECTIVES: INFO.SCHW.14.2 - LO: 1-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic TOPICS: What is a Project? KEYWORDS: Bloom's: Knowledge 11. The only responsibility of a project manager is to meet the specific scope, time, and cost goals of a project. a. True b. False ANSWER: False RATIONALE: Feedback: Project managers must strive not only to meet specific scope, time, cost, and quality goals of projects but also facilitate the entire process to meet the needs and expectations of people involved in project activities or affected by them. POINTS: 1 DIFFICULTY: Difficulty: Moderate REFERENCES: p.9 LEARNING OBJECTIVES: INFO.SCHW.14.3 - LO: 1-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic TOPICS: What is Project Management? KEYWORDS: Bloom's: Comprehension 12. A project’s stakeholders includes its customers, users, and suppliers. a. True b. False ANSWER: True RATIONALE: Feedback: Stakeholders are the people involved in or affected by project activities, and include the project sponsor, project team, support staff, customers, users, suppliers, and even opponents of a project. POINTS: 1 DIFFICULTY: Difficulty: Moderate REFERENCES: p.10 LEARNING OBJECTIVES: INFO.SCHW.14.3 - LO: 1-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic TOPICS: What is Project Management? KEYWORDS: Bloom's: Comprehension 13. Opponents of a project do not belong to the category of stakeholders. a. True b. False ANSWER: False RATIONALE: Feedback: Stakeholders are the people involved in or affected by project activities, and include the project sponsor, project team, support staff, customers, users, suppliers, and even opponents of a project. POINTS: 1 DIFFICULTY: Difficulty: Moderate REFERENCES: p.10 LEARNING OBJECTIVES: INFO.SCHW.14.3 - LO: 1-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic TOPICS: What is Project Management? KEYWORDS: Bloom's: Comprehension 14. The importance of stakeholders’ needs and expectations is limited to the beginning of a project. a. True b. False ANSWER: False RATIONALE: Feedback: Stakeholders’ needs and expectations are important in the beginning and throughout the life of a project. Successful project managers develop good relationships with project stakeholders to understand and meet their needs and expectations. POINTS: 1 DIFFICULTY: Difficulty: Moderate REFERENCES: p.11 LEARNING OBJECTIVES: INFO.SCHW.14.3 - LO: 1-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic TOPICS: What is Project Management? KEYWORDS: Bloom's: Comprehension 15. Project procurement management primarily involves identifying stakeholder needs while managing their engagement throughout the life of the project. a. True b. False ANSWER: False RATIONALE: Feedback: Project management knowledge areas describe the key competencies that project managers must develop. Project procurement management involves acquiring or procuring goods and services for a project from outside the performing organization. POINTS: 1 DIFFICULTY: Difficulty: Moderate REFERENCES: p.12 LEARNING OBJECTIVES: INFO.SCHW.14.3 - LO: 1-3 NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: What is Project Management? KEYWORDS: Bloom's: Comprehension 16. The primary role of project stakeholder management is to ensure that the project will satisfy the stated needs for which it was undertaken. a. True b. False ANSWER: False RATIONALE: Feedback: Project management knowledge areas describe the key competencies that project managers must develop. Project stakeholder management includes identifying and analyzing stakeholder needs while managing and controlling their engagement throughout the life of the project. POINTS: 1 DIFFICULTY: Difficulty: Moderate REFERENCES: p.12 LEARNING OBJECTIVES: INFO.SCHW.14.3 - LO: 1-3 NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: What is Project Management? KEYWORDS: Bloom's: Comprehension 17. Project human resource management is concerned with making effective use of the people involved with a project. a. True b. False ANSWER: True RATIONALE: Feedback: Project management knowledge areas describe the key competencies that project managers must develop. Project human resource management is concerned with making effective use of the people involved with the project. POINTS: 1 DIFFICULTY: Difficulty: Moderate REFERENCES: p.12 LEARNING OBJECTIVES: INFO.SCHW.14.3 - LO: 1-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic TOPICS: What is Project Management? KEYWORDS: Bloom's: Comprehension 18. Stakeholder analyses, work requests, and project charters are tools used in integration management. a. True b. False ANSWER: True RATIONALE: Feedback: Project selection methods, project management methodologies, stakeholder analyses, work requests, and project charters are some of the tools used in integration management. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.13 LEARNING OBJECTIVES: INFO.SCHW.14.3 - LO: 1-3 NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: What is Project Management? KEYWORDS: Bloom's: Knowledge 19. Earned value management is a tool primarily used in human resource management. a. True b. False ANSWER: False RATIONALE: Feedback: Project budgets, net present value, return on investment, payback analysis, and earned value management are tools used in cost management. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.13 LEARNING OBJECTIVES: INFO.SCHW.14.3 - LO: 1-3 NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: What is Project Management? KEYWORDS: Bloom's: Knowledge 20. Responsibility assignment matrices and project organizational charts are examples of tools used in procurement management. a. True b. False ANSWER: False RATIONALE: Feedback: Motivation techniques, empathic listening, responsibility assignment matrices, project organizational charts, and team building exercises are tools used in human resource management. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.13 LEARNING OBJECTIVES: INFO.SCHW.14.3 - LO: 1-3 NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: What is Project Management? KEYWORDS: Bloom's: Knowledge 21. Maturity models, statistical methods, and test plans are examples of tools used in quality management. a. True b. False ANSWER: True RATIONALE: Feedback: Quality metrics, maturity models, statistical methods, and test plans are some of the tools used in quality management. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.13 LEARNING OBJECTIVES: INFO.SCHW.14.3 - LO: 1-3 NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: What is Project Management? KEYWORDS: Bloom's: Knowledge 22. According to a 2013 CHAOS study, user involvement is the most important factor that contributes to the success of IT projects. a. True b. False ANSWER: False RATIONALE: Feedback: Executive support is the most important factor, followed by user involvement. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.16 LEARNING OBJECTIVES: INFO.SCHW.14.3 - LO: 1-3 NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: What is Project Management? KEYWORDS: Bloom's: Knowledge 23. Project managers work with the project sponsors to define success for particular projects. a. True b. False ANSWER: True RATIONALE: Feedback: Project managers work with the project sponsors, the project team, and other stakeholders to meet project goals. They also work with sponsors to define success for particular projects. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.17 LEARNING OBJECTIVES: INFO.SCHW.14.3 - LO: 1-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic TOPICS: What is Project Management? KEYWORDS: Bloom's: Knowledge 24. Good project managers assume that their definition of success is the same as the sponsors. a. True b. False ANSWER: False RATIONALE: Feedback: Good project managers do not assume that their definition of success is the same as the sponsors. They take the time to understand their sponsors’ expectations and then track project performance based on important success criteria. POINTS: 1 DIFFICULTY: Difficulty: Moderate REFERENCES: p.17 LEARNING OBJECTIVES: INFO.SCHW.14.3 - LO: 1-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic TOPICS: What is Project Management? KEYWORDS: Bloom's: Comprehension 25. Program managers are change agents. a. True b. False ANSWER: True RATIONALE: Feedback: Program managers are responsible for more than the delivery of project results. They are change agents responsible for the success of products and processes developed by these projects. POINTS: 1 DIFFICULTY: Difficulty: Moderate REFERENCES: p.18 LEARNING OBJECTIVES: INFO.SCHW.14.4 - LO: 1-4 NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Program and Project Portfolio Management KEYWORDS: Bloom's: Comprehension 26. Effective program managers recognize that managing a project is much more complex than managing a program. a. True b. False ANSWER: False RATIONALE: Feedback: Effective program managers recognize that managing a program is much more complex than managing a single project. POINTS: 1 DIFFICULTY: Difficulty: Moderate REFERENCES: p.18 LEARNING OBJECTIVES: INFO.SCHW.14.4 - LO: 1-4 NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Program and Project Portfolio Management KEYWORDS: Bloom's: Comprehension 27. Individual projects always address strategic goals whereas portfolio management addresses tactical goals. a. True b. False ANSWER: False RATIONALE: Feedback: Tactical goals are generally more specific and short-term than strategic goals, which emphasize long-term goals for an organization. Individual projects often address tactical goals, whereas portfolio management addresses strategic goals. POINTS: 1 DIFFICULTY: Difficulty: Moderate REFERENCES: p.19 LEARNING OBJECTIVES: INFO.SCHW.14.4 - LO: 1-4 NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Program and Project Portfolio Management KEYWORDS: Bloom's: Comprehension 28. It is mandatory for project managers working on large information technology projects to be experts in the field of information technology. a. True b. False ANSWER: False RATIONALE: Feedback: Project managers for large IT projects do not have to be experts in the field of IT, but they must have working knowledge of various technologies and understand how the project would enhance the business. POINTS: 1 DIFFICULTY: Difficulty: Moderate REFERENCES: p.25 LEARNING OBJECTIVES: INFO.SCHW.14.5 - LO:1-5 NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Role of the Project Manager KEYWORDS: Bloom's : Comprehension 29. To be a successful manager, the only skills an IT project manager needs to possess is excellent technical skills. a. True b. False ANSWER: False RATIONALE: Feedback: IT project managers must be willing to develop more than their technical skills to be productive team members and successful project managers. Everyone, no matter how technical they are, should develop business and soft skills. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.25 LEARNING OBJECTIVES: INFO.SCHW.14.5 - LO:1-5 NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Role of the Project Manager KEYWORDS: Bloom's: Comprehension 30. The introduction of new software makes basic tools, such as Gantt charts and network diagrams, inexpensive and easy to create. a. True b. False ANSWER: True RATIONALE: Feedback: As computer hardware became smaller and more affordable and software companies developed graphical, easy-to-use interfaces, project management software became less expensive and more widely used. New software makes basic tools such as Gantt charts and network diagrams inexpensive, easy to create, and available for anyone to update. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.29 LEARNING OBJECTIVES: INFO.SCHW.14.6 - LO: 1-6 NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Project Management Profession KEYWORDS: Bloom's: Knowledge 31. The enterprise project management software, which aids project and portfolio management, is a low-end tool. a. True b. False ANSWER: False RATIONALE: Feedback: A category of project management software is high-end tools, sometimes referred to as enterprise project management software. These tools provide robust capabilities to handle very large projects and dispersed workgroups. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.36 LEARNING OBJECTIVES: INFO.SCHW.14.6 - LO: 1-6 NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: The Project Management Profession KEYWORDS: Bloom's: Knowledge Multiple Choice 32. Which of the following is a difference between projects and operations? a. Projects are undertaken to sustain an organization’s business whereas operations are not. b. Operations are undertaken to create unique products, services, or results whereas projects are not. c. Projects are temporary endeavors whereas an organization’s operations are ongoing in nature. d. Operations have well-defined objectives whereas projects do not need to have a unique purpose. ANSWER: c RATIONALE: Feedback: A project is “a temporary endeavor undertaken to create a unique product, service, or result.” Operations, on the other hand, is work done in organizations to sustain the business. POINTS: 1 DIFFICULTY: Difficulty: Moderate REFERENCES: p.4 LEARNING OBJECTIVES: INFO.SCHW.14.2 - LO: 1-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic TOPICS: What is a Project? KEYWORDS: Bloom's: Comprehension 33. Which of the following is true of projects? a. They have an indefinite beginning and end. b. They have a unique purpose. c. They are developed using regressive elaboration. d. They are permanent in nature. ANSWER: b RATIONALE: Feedback: One of the attributes of projects is that they has have a unique purpose. Every project should have a well-defined objective. POINTS: 1 DIFFICULTY: Difficulty: Moderate REFERENCES: p.6 LEARNING OBJECTIVES: INFO.SCHW.14.2 - LO: 1-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic TOPICS: What is a Project? KEYWORDS: Bloom's: Comprehension 34. The role of a _____ is to provide direction and funding for a project. a. project sponsor b. project manager c. support staff member d. project team ANSWER: a RATIONALE: Feedback: Most projects have many interested parties or stakeholders, but someone must take the primary role of sponsorship. The project sponsor usually provides the direction and funding for the project. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.7 LEARNING OBJECTIVES: INFO.SCHW.14.2 - LO: 1-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic TOPICS: What is a Project? KEYWORDS: Bloom's: Knowledge 35. Galaxy, a construction company, buys a particular brand of tiles manufactured by Tiles and Floors, an eco-friendly tile manufacturing company. However, Tiles and Floors has declared bankruptcy and closed down. At present, Galaxy is facing a crisis because there are no other manufacturers in the market that supplies eco-friendly tiles. Which of the following constraints is Galaxy currently facing? a. Resources b. Time c. Scope d. Cost ANSWER: a RATIONALE: Feedback: Every project is constrained in different ways. For some projects, resources are the main concern. POINTS: 1 DIFFICULTY: Difficulty: Challenging REFERENCES: p.9 LEARNING OBJECTIVES: INFO.SCHW.14.2 - LO: 1-2 NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking TOPICS: What is a Project? KEYWORDS: Bloom's: Application 36. Steve, an engineer in a construction company, is at present working on a home construction project. The home is being built for the Robinson family, the owners of the home. Steve is working with his project team and support staff to ensure the project is completed on time. In such a scenario, the project sponsor is _____. a. Steve b. the support staff c. the project team d. the Robinson family ANSWER: d RATIONALE: Feedback: Stakeholders are the people involved in or affected by project activities, and include the project sponsor, project team, support staff, customers, among others. In a home construction project, the project sponsors would be the potential new homeowners. POINTS: 1 DIFFICULTY: Difficulty: Challenging REFERENCES: p. 10 LEARNING OBJECTIVES: INFO.SCHW.14.3 - LO: 1-3 NATIONAL STANDARDS: United States - BUSPROG: Reflective Thinking TOPICS: What is Project Management? KEYWORDS: Bloom's: Application 37. Project _____ management involves defining and managing all the work required to complete the project successfully. a. human resource b. scope c. time d. cost ANSWER: b RATIONALE: Feedback: Project management knowledge areas describe the key competencies that project managers must develop. Project scope management involves defining and managing all the work required to complete the project successfully. POINTS: 1 DIFFICULTY: Difficulty: Moderate REFERENCES: p.12 LEARNING OBJECTIVES: INFO.SCHW.14.3 - LO: 1-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic TOPICS: What is Project Management? KEYWORDS: Bloom's: Comprehension 38. Project _____ management ensures that the project will satisfy the stated or implied needs for which it was undertaken. a. cost b. time c. risk d. quality ANSWER: d RATIONALE: Feedback: Project management knowledge areas describe the key competencies that project managers must develop. Project quality management ensures that the project will satisfy the stated or implied needs for which it was undertaken. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.12 LEARNING OBJECTIVES: INFO.SCHW.14.3 - LO: 1-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic TOPICS: What is Project Management? KEYWORDS: Bloom's: Knowledge 39. Which of the following project management knowledge areas primarily involve generating, collecting, disseminating, and storing project information? a. Project cost management b. Project procurement management c. Project time management d. Project communications management ANSWER: d RATIONALE: Feedback: Project management knowledge areas describe the key competencies that project managers must develop. Project communications management involves generating, collecting, disseminating, and storing project information. POINTS: 1 DIFFICULTY: Difficulty: Moderate REFERENCES: p.12 LEARNING OBJECTIVES: INFO.SCHW.14.3 - LO: 1-3 NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: What is Project Management? KEYWORDS: Bloom's: Comprehension 40. Project procurement management mainly involves: a. making effective use of the people involved with the project. b. buying goods and services for a project from outside the performing organization. c. generating, collecting, disseminating, and storing project information. d. identifying and analyzing stakeholder needs while managing and controlling their engagement. ANSWER: b