Conflict Should be accepted as a fact of life.
According to our textbook, conflict may exist even when people are not arguing
or even talking to each other.
Effective conflict managment occurs when our communication behavior
produces an outcome that is satisfactory to everyone concerned.
Communication skills are innate; they are not learned.
When conflicts arise, they arise because of the way both peolpe act with respect
to one another. Both people in a conflict situation contribute to the emergence of