BADM 326 Final Exam Questions and CORRECT Answers 2026

Kinesics One example of ___________would be when someone stands with their arms crossed. Though they might be a nice person, crossing arms nonverbally communicates that they are closed off and/or angry. Environment _____________ can play into non-verbal communication in many different ways, like through the use of color and the way the area is designed. For example , a person in a building with a corner office surrounded by windows is considered to be very high up in the business. This information is gathered through the use of environment as a nonverbal communicator. Tone the general manner of expression or effect of a written document, conversation, discussion, or speech. True Oral communication is the use of spoken words to exchange ideas and information. True In business, horizontal communication is communication with people who are at the same level as you. False When communicating with people in other countries, it is useful to use figures of speech and clichés as they are understood universally. Intrapersonal communication Must occur before one can communication with another person. Interpersonal communication Its examples include the communication between a doctor and a patient, an attorney and a client, and a financial adviser and a client. False Physical distractions as barriers to communication are usually harder to prevent in a speaking or listening situation because the surroundings cannot be controlled or changed. clear in communication With regard to the six Cs of effective communication, being specific rather than vague is a way to meet the criterion for: Kinesics Body language is also known as ________. False Nondiscriminatory language refers to biased statements and terms used to set an individual or group apart from others. False In Asian cultures, men stand side by side in business meetings because they prefer using space as a form of non-verbal communication. False For the sake of clarity, gender-specific words are preferred in business communication today. True Miscommunication occurs when components of the intended message, actual message, or interpreted message are different for either the sender or the receiver.