Sophia Communication in Workplace Milestone Question Bank

Sophia Communication in Workplace Milestone Question Bank UNIT 1 1 Langston volunteered to translate his company's website into German. A. While it was easy for him to replace the English words with German ones, Langston had not grown up in German culture did not know the __________ of many words and phrases. As a result, the company received feedback from German-speaking users that the website contained offensive language. connotation B. Angela wanted to remind her team that all sales should be physically documented, so she wrote an email to her team that said, "On paper, we need to record every sale." Many of her colleagues misunderstood, and believed Angela was saying that they didn't need to follow this policy in reality. The next time Angela drafted an email, she was much more careful about __________. syntax C. Ezekiel wrote a letter of recommendation for one of his interns that said his intern "did amazing work at the company." Because Ezekiels' language was too __________, Ezekiel's intern had difficulty finding a new job, since potential employers didn't know what Ezekiel meant by "amazing work." Abstract D. Carlan grew up in a conservative culture with strict ideas about deference and hierarchy. When he was hired at his current company, he was uncomfortable with how casually even low-level employees communicated with the company's executives. Carlan had to work hard to reduce the formality of his communication style, but he did so to align with the company's values. Which principle of verbal communication is Carlan attentive to here? Language shapes our reality CONCEPT Principles of Verbal Communication 2 Select a way in which oral and written communication are different.  The importance of carefully chosen words and phrases is even greater in written communication than in oral communication. AND Oral communication often involves immediate feedback while written communication typically does not  Written communication is often synchronous, whereas oral communication is often asynchronous.  Oral communication allows for feedback from the receiver to the source, but written communication does not.  Only oral communication involves a verbal message. Select a way in which oral and written communication are similar. They are both subject to interference from noise AND They both include verbal and nonverbal dimensions CONCEPT Oral vs. Written Communication 3 A. Among his family and friends, Roger will often rest his hand on people's shoulders to communicate that he cares about them. At work, however, he never uses this nonverbal gesture. Which principle of nonverbal communication is shown here? Nonverbal communication has different meanings in different contexts. B. On Monday morning, Drake's boss approached him with a set of instructions for an urgent and complicated task. "Can you get this done by lunchtime?" his boss asked. "Absolutely, I'd be happy to," Drake responded, while he frowned and rubbed his forehead vigorously. Which principle of nonverbal communication is shown here? Nonverbal communication can contradict verbal communication C. Thalia gave a motivational speech to company employees at the start of the New Year. She spoke for 30 minutes about the company's bright future and the good that each and every employee was doing for the world. The next day, all Anna could remember about Thalia's speech was her infectious energy and wide smile, which made her feel enthusiastic about going to work. Which principle of nonverbal communication is shown here? People tend to pay more attention to nonverbal communication than verbal communication D. At his interviews for a teaching position Ignacio spoke at length of his admiration for the school, his excitement at the prospect of working there and his passion for teaching. He was not hired, though, because his body language throughout the interview made him seem arrogant, bored and a little disdainful. As this example shows, it is important to be highly conscious of nonverbal communication because it is __________. constant and irreversible CONCEPT Principles of Nonverbal Communication 4 A. Coraline, a computer programmer, has been asked to give a half-hour presentation to her daughter's middle school class for "career week" at school. Coraline knows that a group of seventh graders won't know much about what computer programmers do and she doesn't want to bore them with a lot of technical definitions. So, she prepares a 30-minute presentation that gives a vague, abstract overview of computer programming. Based on the context, how would you advise Coraline to improve her verbal communication? She should choose language that is more dynamic and precise, yet still appropriate for the educational level of her audience. B. Piper has been invited to give a presentation at the annual conference of biomedical engineering, a large gathering for industry professionals. She plans to talk about her research into the potential of artificial intelligence software to advance diagnostic practices. As she revises her speech for the third time, she makes sure she has fully defined many of the more technical terms so that no one will need to interrupt her to ask for clarification. However, she's concerned that her speech my go over the allotted time. Based on what you have learned about strategies for improving verbal communication, assess the strength of communication regardless of geographical location Tools for Audio Communication Differentiate between the uses for and functions of various audio communication tools A. You need to have a one-on-one conversation with a client, but your internet connection at the office is unstable because of a recent storm Which method of audio communication would be a good choice? Cell phone B. You are scheduled for a virtual interview for a new job. Because of the importance of the interview, you want to be sure that the clarity of the line is good, and that the call is not interrupted by unwanted noise or otherwise disrupted by a failed connection. Which method of audio communication would be a good choice? Landline C. You are in charge of public relations for a multinational company. You want to hold a conference call with the social media teams at each of your company's 17 locations. Since you need to invite approximately 75 people to the call, which method of audio communication would be a good choice? VoIP system Tools for Video Communication Differentiate between the uses for and functions of various video communication tools. A. You are setting up a video call to introduce the members of a new working group to one another so that a collaborative relationship can develop. Which function is important for your video call? The ability to view multiple video windows B. You have been asked to deliver a project report via a video call since some team members are working from home. Since your report includes a number of graphs that convey important statistics, which function is important for your video call? The ability to screen-share C. You are a realtor working with a young couple that wants to buy a home in your town. Since they live across the country, they have asked you to set up a video call to tour a home that they're interested in buying. Which function is important for your video call? High resolution Systems for Efficiency and Effectiveness Determine the impact of various time management systems on efficiency and effectiveness. A. In which example is the person managing their time in a way that will improve their efficiency and effectiveness? Regina organizes her workday by setting aside two hours in the morning and two hours in the afternoon for uninterrupted work. During this time, she turns off her email notifications B. In which example is the person managing their time in a way that will improve their efficiency and effectiveness? Gordon's colleague asks for his help on a project. Gordon says no, because he knows that he won't be able to meet his own deadlines if he adds tasks to his to-do list C. In which example is the person managing their time in a way that will improve their efficiency and effectiveness? Juan is feeling overwhelmed with projects at work, so he creates a workflow chart that organizes all of his tasks according to when they're due and their order of priority Choosing the Right Tools for Your Needs Assess a business communication context to select the most appropriate technology solution A. Sabrina just gave a presentation to her entire company on strategies for working remotely and wants to get feedback to help her improve her future training sessions. What is the most appropriate technology for this communication context? Survey software that can collect responses B. Tim works in tech and is leading a project to develop new artificial intelligence software. There are multiple daily and weekly deadlines for each of his team members that he needs to keep track of and ensure are completed. What is the most appropriate technology for this situation? Management software like Microsoft Project C. Yvonne works for a hotel company, and she is responsible for securing corporate contracts for business travel. Her boss needs to have a long one-on-one conversation with her about some changes that a client requested to their recent contract and the changes are both confidential and timesensitive. What is the most appropriate technology for this situation? Telephone