1. What are positive impacts of alcohol sales and consumption on a com- munity?: Creation of jobs in the hospitality industry Increased business revenue A source of entertainment
2. Does altitude affect the level of intoxication?: Yes, altitude can make alcohol intoxication nearly twice as potent
3. Is digestion needed in alcohol absorption?: No. Alcohol is absorbed directly into the bloodstream after consuming.
4. How can an intoxicated person speed up the process of removing alcohol from the body?: There is no way to speed up the process. The liver metabolizes approximately one alcoholic drink equivalent or standard drink per hour.The liver does not speed up metabolization when the bloodstream has excessive alcohol.
5. What may result from mixing medications or drugs with alcohol?: Combining alcohol with medications or recreational and illegal drugs can lead to side effects from discomfort to death. Medications and recreational and illegal drugs can impair the human body in similar ways to alcohol intoxication.
6. How does food in the stomach affect the level of intoxication?: Food in the stomach can slow the rate of intoxication.
7. What is tolerance to alcohol?: The body's ability to adapt to toxic substances like alcohol. Tolerance varies from person to person, but increased tolerance lessens the effects of alcohol on the central nervous system
8. What are potential signs of intoxication that indicate loss of judgement?-
: Complaints about the strength of the alcoholic beverages being served Carelessness with money Increasingly argumentativeMaking irrational statement
9. What factors affect the severity of intoxication?: Amount and speed of consumption of alcohol Drinking alcohol rapidly, like binge drinking tolerance to alcohol, drugs and other toxic substances Medications or recreational and illegal drugs Altitude
10. What are indications of alcohol-impaired driving?: Slower reaction times. Reduced or decreased vision. Impaired judgment. Reduced concentration and coordination.
11. What is BAC?: Blood Alcohol Concentration: the percentage of blood that is concentrated with alcohol.
12. What are some of alcohol's effects on the human body?: Depletes the body's fluids and causes thirst and dehydration.Depresses the central nervous systems' functions, including judgement, inhibitions, and reaction times.
13. What might red or watery eyes indicate about a person you are serving?: - It is a potential physical appearance sign of intoxication.Other physical appearance signs of intoxication include: sweating, droopy eyelids, face appearing flushed or red, disheveled clothing, lack of eye focus, and an odor of alcohol.
14. What is the server's responsibility to their community?: Alcohol servers have a responsibility to the community as the gatekeepers of persons obtaining alcohol in public establishments.
15. How does the human body process alcohol?: Alcohol is absorbed into the bloodstream after consuming. Some consumed alcohol is absorbed through the stomach lining, but most consumed alcohol is absorbed quickly through the small intestine. Most alcohol is processed by the liver to remove it from the body.
16. What are costs to a community for overuse of alcohol?: Alcohol related crimes including driving under the influence, domestic violence, and assault, including sexual assault.Increased calls to first responders, including emergency medical transporters, law enforcement, and fire departments.Lower neighborhood quality of life due to things such as litter, noise, crime, and public indecency.Public health risks including binge drinking, alcoholism, diseases (including cancer and cirrhosis), alcohol poisoning, and death.
17. When is a person intoxicated?: When the person's physical and/or mental control is markedly diminished by the effects of alcohol or drugs.Intoxication can occur in as little as one standard drink.
18. The negative impacts of alcohol sales on a community can range from
.: a lower neighborhood quality of life due to increased noise or litter to serious injury (and possibly even death) as a result of drunk driving
19. What are some potential signs of intoxication?: Carelessness with mon- eyOverly friendlySlurred and varied speechIncreased volume of speechLoss of coordination while sitting or standingDroopy eyelids
20. The liver normally maintains the body's blood-sugar levels, but what hap- pens when alcohol is present?: The liver ceases normal functions to metabolize the alcohol from the bloodstream.
21. What may happen when a licensee does not take reasonable steps to protect the safety of their patrons and are negligent or careless?: A person who suffers injury or harm is allowed to file a common law action in court and monetary liability may result. Monetary liability includes payments to victims who bring civil lawsuits.Under common law, the licensee may be held liable even if the intoxicated person is over the age of 21.
22. When must alcohol servers be trained in responsible beverage service?-
: Current alcohol servers: No later than August 31, 2022.New alcohol servers hired on or after July 1, 2022: Within 60 days of employment
23. When might a license be revoked?: If a licensee knowingly permits illegal sales of controlled substances on the licensed premises.
24. What are the three types of liability for licensees and servers?: Criminal- AdministrativeCivil
25. Which liability results in monetary liability including payments to victims who bring civil lawsuits?: Civil liability
26. What is reckless conduct?: When a person intentionally does an act of an unreasonable character, has disregarded a risk that he knew or should have known of; and it was highly probably that harm would follow.A civil lawsuit under common law may be brought for reckless conduct and monetary liability may result. Monetary liability includes payment to victims who bring civil lawsuits.
27. What type of crime is it to knowingly permit a person under 21 to consume alcohol in the on-sale premises?: A misdemeanor crime.It is also a misde- meanor to:Sell or furnish any alcoholic beverage to any person under 21.Allow
a person under 21 to enter and remain in the licensed premises without lawful business.
28. What are the penalties for the different types of liabilities?: Criminal: Penalties include monetary fines, community service, and jail time.Administrative: Penalties include the suspension of license privileges, the imposition of conditions, and revocation of a license.Civil: Monetary liability includes payments to victims who bring civil lawsuits
29. What may a server be charged with if they see or have the chance to see signs of intoxication before serving a patron?: They can be charged with a misdemeanor crime for serving an obviously intoxicated person
30. Is punishment the purpose of administrative penalties?: The purpose of administrative penalties is not punishment, but to deter licensee's using license privileges in ways contrary to law and that puts the community's health, safety, and welfare at risk.
31. What is the most serious type of criminal offense?: A felony offense.
32. What is public intoxication?: Being in a public place while under the influence of alcohol, any drug, controlled substance and/or toxic chemical. Being intoxicated and unable to exercise care for his/her own safety or the safety of others. Being intoxicated and interfering with or obstructing or preventing the free use of any street, sidewalk, or other public way. Public intoxication is a misdemeanor offense
33. What do sworn peace officers (police officers, sheriff's deputies, and ABC agents) have the legal right to do?: Visit and inspect any licensed premises at any time during business hours
34. Are licensed premises allowed to sell alcoholic beverages that contain cannabis or a cannabis product?: No. This is strictly prohibited. Cannabis cannot be smoked or ingested in premises that are licensed to sell and serve alcohol.
35. How old does an employee have to be in order to serve alcoholic beverages in a restaurant that is a bona fide public eating place?: Employees between the ages of 18 and 21 are allowed to serve alcoholic beverages if the service of meals is the employee's primary duty and the alcohol service is in an area used for the sale and service of food for consumption on the premises.
36. What is the program that directs first responders to notify ABC when an incident involves a minor and alcohol?: TRACE Target Responsibility For Alcohol Connected Emergencies
37. What entity is given the authority by the ABC to have laws, ordinances, or provisions that further restrict the actions of ABC-licensed locations?: A local jurisdiction (for example, a city or county)
38. What is the definition of an alcohol server for responsible beverage training requirements?: An alcohol server is any employee who checks ID, takes drink orders, delivers drinks, pours drinks, and anyone who manages or supervises a person who performs these duties. This includes restaurant employees of a bona fide public eating place that is licensed to serve alcohol.
39. When can alcohol be sold and served in California?: Beginning at 6 a.m. and ending at 2 a.m. the next day, seven days a week. Local jurisdictions may further restrict these hours.
40. What are the powers and duties of ABC Agents?: ABC Agents are sworn law enforcement officers (peace officers).They have the power to investigate and make arrests for violations of alcoholic beverage laws and to enforce laws and punishment throughout the state.
41. What entity must issue a legally acceptable ID in California?: An official government agency
42. Is an expired ID acceptable for verifying a customer's age?: No. An expired
ID is not a valid ID.
43. A server diligently inspects a patron's ID and reasonably concludes it
is legally acceptable and the appearance of the patron indicates the patron could be 21 years of age or older. What has this server done?: The server has established a defense to a charge of selling to a minor.
44. Recommended procedures for checking IDs include:: Physically hold the IDLook at the front and back of the IDCompare the photograph to the ID holder- Compare the physical description to the ID holderVerify the information on the card by asking questions of the ID holderCheck for security features visible by UV light or flashlight
45. What are depressants?: Drugs that inhibit brain activity and slow down body functions.Signs that a patron is under the influence of a depressant include:Less alert.Less attentive.Lowered inhibitions
46. Acceptable forms of ID for verifying age in California include:: State-is- sued driver's licenses and identification cards.US Military IDs, even without a physical description of the ID holderGovernment-issued passports, even without a physical description of the ID holder
47. Techniques for an alcohol server refusing service to a patron include:: Be courteous but firm in telling patrons they can no longer be served.Be quiet and discrete.Be assertive in the decision to stop alcoholic beverage service.Do not bargain with the patron.
48. What event requires an alcohol server to inform the manager and co-workers?: When the alcohol server has refused service to a patron.
49. Techniques to avoid serving obviously intoxicated patrons include:: Use effective listening and visual cues to determine when patrons have become obvi- ously intoxicated.Do not advocate for continued drinking when a patron attempts to buy a beverage for another patron who no longer wants a beverage.
50. Service should be refused when a patron becomes belligerent or acts in a hostile, aggressive or threatening manner. True or False?: True.Other times to refuse service include:If a patron's ID is invalid.If a patron is obviously intoxicated either by alcohol, medication, or recreational or illegal drugs.If the patron requests service outside the hours of operation.If a server has any doubts about any of these factors
51. Indicators of a false ID include:: Photograph appears raised or alteredThick- ness of the card, too thick or too thinLumps, bumps, or creases on the surface of the cardThe card can be peeled apartAlterations of the birthdateSignature written in ink
52. What is a good technique for refusing service to an obviously intoxicated patron?: Focus on statements about the alcohol server's duty and liability not to serve
53. It is the alcohol server's right to refuse service of alcoholic beverages to .: any person who is unable to produce a valid form of identification as evidence that he or she is 21 years of age or over
54. Unacceptable IDs for verifying a customer's age include:: Expired ID- School or work IDObviously altered IDID belonging to someone elseInterim or temporary state issued driver license
55. What does a California Grizzly bear with a star in the upper right corner indicate on a California ID?: The ID is a California REAL ID.
56. What are stimulants?: Drugs that stimulate the central nervous system by increasing activity in the brain.Signs of being under the influence include:Increased self-confidence, mood, heart rate, blood pressure, and body temperature.Pro- longed physical activity with a decrease in fatigue
57. When an alcohol server refuses service to a patron, the server should
.: inform managers and co-workers of the decision, identity of the person, and reasons the person should no longer be served alcohol.The server should also inform members of the patron's group, if any and offer a glass of water,
non-alcoholic beverage or food item.
58. What are hallucinogens?: Mind-altering drugs that produce changes in per- ception, thought, and feeling (ranging from illusions to hallucinations).
59. What distinguishes a California federal non-compliant card from a REAL ID?: The words "Federal Limits Apply" appear in the upper right corner of a federal non-compliant card.A REAL ID displays the California Grizzly bear with a star in the upper right corner.
60. Characteristics of acceptable IDs to verify age in California include:: Is- sued by government agency.Contains the name, date of birth, photograph, and physical description of the ID holder.Valid expiration date
61. What are the benefits for an ABC on-premises licensee of having poli- cies in place for the service of alcoholic beverages for consumption to
the public?: Policies ensure uniformity of responsible business practices.Policies ensure an ABC licensed premises is a safe and comfortable space for patrons and employees.Policies reduce the risk of criminal, civil, and administrative liability for the ABC licensee, its agents, and its employees.Effective policies increase profitability of the ABC licensed premises.
62. Which incidents should be documented in an incident log for employ- ee communication?: When alcoholic beverage service was stopped for a pa- tron.When alternate transportation has been arranged for a patron.Any seizure
of an identification.A patron becoming ill due to over consumption of alcohol.Any injury, medical treatment, or hospitalization of a person on the ABC licensed premises.Any illegal or violent incidents occurring on the ABC licensed premis- es.Any calls for law enforcement assistance or other contact with peace officers
63. The size of an alcoholic drink equivalent is dependent upon .: the alcoholic beverage's alcohol by volume or ABVMixed beverages may have multiple servings within one drink.
64. Frequent calls for law enforcement assistance at an ABC licensed premis- es can be grounds for .: an administrative action to suspend or revoke the license
65. What are good hospitality policies for the service of alcoholic beverages for consumption by patrons at an ABC licensed premises?: Offer or serve
a glass of water with the service of alcohol.Serve one beverage per patron at a time.Slow beverage service if needed.Do not serve a beverage to anyone who does not want one.Offer alternative non-alcoholic beverages.Offer food promo- tions.Offer promotions for designated drivers.Advise managers and co-workers when ceasing service to a patron.Encourage all patrons have a safe ride to their next destination
66. What are policies on the economics of quality hospitality service?: - Having multiple interactions with patrons to evaluate their moods and needs.Lis- tening to patron complaints, compliments, and suggestions for improvement of service.Sharing feedback with management.Recognizing that better service and patron engagement will help the establishment be more popular and more produc- tive.
67. If an administrative violation occurs on the licensed premises, the license for that premises is .: at risk for administrative penalties
68. Critical RBS policy elements include:: Stopping alcoholic beverage service to a patronEncouraging intoxicated patrons travel home safelyHandling patrons who arrive already intoxicatedHandling potentially violent situationsHandling illegal activitiesDealing with underage patronsHow and when to check a patron's identifi- cationHandling emergency situationsImplementing an incident logProhibiting em- ployees consuming alcohol while workingProhibiting promotions that encourage intemperate consumption of alcoholic beverages or unlawful discrimination
69. What are aggravating factors that could lead to an increased or more serious penalty?: Prior disciplinary history
Prior warning letters
Licensee involvement
Premises located in high crime area
Lack of cooperation by licensee in investigation
Appearance and actual age of minor
Continuing course or pattern of conduct
70. What promotions are considered unlawful discriminatory?: Two for one drink specialsLadies' nightsAll you can drink or 'bottomless' alcoholic drink specials
71. What is a mitigating factor?: A factor that could lead to a reduced adminis- trative penalty for a violation.Examples include:Documented training of licensee and employees.Cooperating with an investigation.Positive action to correct prob- lems.Length of time that licensed premises has been without discipline or problems
72. Policy changes to avoid frequent need for law enforcement assis- tance could include:: Hiring more employees.Closing earlier.Hiring security guards.Changing the type of music played.Increasing lighting on the premises.
73. To pour and serve an alcoholic beverage, an employee must be .: -
21 years or olderIf incidental to food service, an employee who is at least 18 years old may serve an alcoholic beverage.
74. Why is it important to use measuring devices to ensure standard drink sizes?: It ensures profitability of the business.
It helps the server calculate how much a patron has consumed to comply with other policies against serving obviously intoxicated persons.
75. What is considered a standard drink?: Alcoholic drink equivalent, or stan- dard drink, is a specific measure of 14 g or 0.6 fl. oz. of alcohol per serving. Each of the following is considered a standard drink:12 oz. beer or cooler, about 5% alcohol by volume8-9 oz. malt liquor, including some beers greater than 7% alcohol by volume5 oz. table wine, 12% alcohol by volume1.5 oz. 80 proof-spirits, 40% alcohol by volume
76. Guidelines for the effective use of policies for the service of alcoholic bev- erages for consumption to the public include:: Written policies should be clear and specific.Policies should be reviewed for relevance and accuracy, especially if there are frequent incidents of violence or illegal activity requiring peace officer assistance.Policies need to be taught and enforced with each employee.Policies should be reinforced through regular training and meetings with employees.
77. Who is required to independently confirm any employed or contracted al- cohol server has a valid alcohol server certification?: The licensee.Licensees must also keep employment and payroll records on file for four years and make them available for inspection by ABC agents upon request.
78. What is considered a standard serving of table wine?: 5 oz.Equivalent or standard serving sizes for other alcoholic beverages are:12 oz. of beer8-9 oz. of malt liquor1.5 oz. of 80-proof spirits
79. What are common behaviors of minors seeking alcohol service?: One patron ordering alcoholic beverages for a large group that may include one or more minors.Making excuses for not having an identification.Finding secluded locations in the licensed premises where employees cannot monitor their activity.
80. Guidelines for the effective development of policies for the service of alcoholic beverages for consumption to the public include:: Develop policies to enforce objectives like preventing alcohol service to minors and overly-intoxi- cated patrons.Develop policies to comply with all state and local laws pertaining to the ABC on-premises licensed premises.Develop strategies for instructing and reinforcing policy implementation by management and employees.
0
3947