Which of the following is a prevention role in the Third Side
approach to conflict resolution?
Identifying the Third Side and Making It Relevant to Parties
A property line conflict between neighbors Prakhash and Elliott escalated as
the years went on. The police were called frequently to deal with loud
arguments and acts of vandalism between the two. Officer Graves recently
referred Prakhash and Elliott to a community mediation center. Officer
Graves, who had some conflict resolution training, told the center director
that the conflict was at the crisis stage.
Which of the following best describes why the police officer
described the conflict as being at the crisis stage?
The police had been called many times.
The parties were not in contact with each other.
The dispute had gone on for a long time.
Acts of intentional harm had occurred.
Which of the following is part of the brainstorming process?
Suspending judgement until as many options as possible are
All of the answer choices are correct.
Creating new options based on those already proposed
Generating as many options as possible
Daniel spent a great deal of time out of the office researching a very difficult
project for work. Stopping by his desk, he found a picture of himself with the
caption, "Missing." He stormed into his boss's office and complained of
"The picture was my idea," his boss told him. "I thought you might be
stressed from the project, and I wanted to give you a laugh."
"I'm sorry I overreacted," Daniel said. "I feel like some people here don't
realize that I'm working hard on research when I'm out of the office. I thought
I was being criticized."
Which of the following best describes, in the context of
communication, the effect of Daniel’s internal filter in this situation?
The information was not encoded.
The message was misunderstood.
The message was not received.
The code was not shared.
Communication Is Constant
Intractable conflicts often have long resolution processes due to the
slowness of __________.
Which of the following describes the role of code in the
To provide more detailed context for a message
To represent a particular concept in a message
To provide a consistent set of symbols containing information
To confirm that a message was received
A conflict spiral refers to a pattern of escalation in which __________.
consequences at one stage of the conflict become causes at the next
events begin to spiral out of control
parties' perceptions about the cause of the conflict begin to change
parties harden their positions
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